Summary
Date Posted: Saturday, May 27 2023, Base Salary: Not Disclosed

JOB DETAILS:
The primary objective of the Information Technology Support is to respond to all countries technical queries within the African region.

Scope of the Job
The IT Support will be responsible for, but not limited to the following:
Compliance
Practice the ALS Health and Safety Foundation Standards.
Practice the ALS company core values.
Abide by the ALS company policies and procedures.
Abide by local legislative requirements at all times.

IT Responsibilities
• Support and implementation of laboratory applications
• Support and configuration of hardware associated with laboratory instrumentation
• Offer innovative solutions that meets the business needs while remaining cost effective
• Participate in new mine site Lab Projects
• Coordinates troubleshooting support and service of complex Analytical Laboratory Advanced equipment within the Africa region (All Sites)
• Commission & Decommission of GEMS Business system for Analytical & Sample Preparation Mine Site Labs
• Responsible for EUC (end user computing) support for Africa region
• Ensure critical business systems availability, stability, and data integrity
• Proactively monitor and support Network Systems
• Administration of webview users and accounts
• Install and maintain laboratory and shared service print infrastructure
• Support and administration of access control systems.
Help Desk
• Provide direct end-user support to personnel in ALS Laboratories – measured through the job closure rate in the Helpdesk application
• Ensure IT services are operating effectively for the locations identified – measured through incident rates, support calls and system availability
• Provide responsive frontline support via telephone, helpdesk and remote support systems – measured through customer feedback
• Identification and collation of IT asset information – measured through accuracy of helpdesk and equipment register records
• Proactively monitor a number of IT Systems to maintain Operational integrity.
• Solve a high percentage of requests at time of initial contact
• Keep personnel informed of the status of helpdesk jobs via follow-up calls during and after resolution
• Ensure helpdesk jobs are closed only after confirmation of resolution by the requesting party
• Encourage personnel to use helpdesk as first point of call for fault resolution
Complexities
Language
Culture
Cross border travel
Political unstable environments
Local governance
Dependencies (lead times, infrastructure stability, WAN speed)

Qualifications
• Grade 12 required
• A+, N+ or similar
• At least 2 years’ computers and networks experience within multinational companies
• Experience in both Domain and Workgroup environments,
• Networking (LAN, Wi-Fi)
• Skills in French and English is advantageous

Work Hours: 8

Experience in Months: 24

Level of Education: Professional Certificate

Job application procedure
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