Summary
Date Posted: Thursday, August 15 2024, Base Salary: Not Disclosed

JOB DETAILS:
Job Purpose
The ICT Officer will initiate and maintain dynamic information systems that caters for Amref Health Africa’s information technology needs and ensure use of appropriate information technology in line with the Amref Health Africa’s ICT corporate strategy.

Principal Responsibilities
• Network Administration Services
• Regular evaluation of current computer hardware/software to provide a timely replacement schedule or upgrade.
• Testing new programs before user installation and implantation; and
• Setting up and maintaining all internet and Microsoft Office 365 applications.
• Technical Support and Capacity Building
• Receiving support calls via telephone, e-mail, Helpdesk) and diagnosing issues from all staff for
• appropriate solutions.
• Providing relevant information about the system to enable resource access.
• Guiding users systematically to trouble shoot systems and offering immediate and alternative solution to issues.
• Logging user issue for escalation either to the HQ ICT Team or product/service supplier.
• Facilitating IT training to all Amref Health Africa staff in Zambia for effective utilization of Amref Health Africa’s core systems and new products.
• Providing technical support and troubleshooting for installed servers, including implementation of disaster recovery plans and prepare standard procedures for monitoring servers, and ensure that they are fully operational.

General ICT support across sites and field offices
• System & Information Security
• Undertaking unexpected and regular ICT support visits to field offices for on-site as well as remote connection support.
• supporting country program in setting up the infrastructure for virtualization and private cloud basics.
• Administering E-policy Spam Titan antivirus and client update and configuration.
• Publishing of internal resource for external access
• Patching application with current security updates and hot fixes.
• Ensuring all users have necessary permissions to securely access applications in HQ including but not limited to shared drives, ERP System, Intranet, FortiClient, ServiceDesk etc.
• System analysis, development, implementation and maintenance
• Virtual servers design, implementation and maintenance;
• Performing infrastructure/software design development to ensure compatibility and operationally with Amref Health Africa’s LAN and WAN requirements;
• Participating in the definition, designing, testing and implementation of new Information Technology (IT) hardware and software and application standards for Amref Health Africa based on user requirements and in accordance with the ICT strategy.
• Resolve any Hardware (PCs, Routers, switches, Servers) Configuration related problems; and
• Testing and configuring all new equipment, particularly notebooks, desktops, and servers, to ensure compatibility with Amref Health Africa requirements and standards.
• POC for new and existing technologies
• Inventory management & Maintenance
• Maintaining software and hardware inventory;
• Ensuring secure custody of equipment within the Amref Health Africa Zambia Country Office; and
• Supervising equipment preventive maintenance and carry out a regular evaluation of current
• hardware/software in order to provide a timely replacement schedule or upgrade.
• Information Management
• Coordinating the production of technical instruction materials for technical and user support and ensure the documentations are kept up to date.
• Develop and implement in-country ICT policies and procedures.
• Identify and recommend new technologies to improve efficiency and effectiveness.
• ANY OTHER TASKS
• Advisory roles to Country Programs ICT officers on Systems management, support and
• troubleshooting; and
• Advisory on procurement of technical equipment and related.

Education, Experience And Abilities
Education and Experience
• Bachelor’s degree in IT or related field.
• Microsoft certified Professional.
• Networking certifications e.g. CISCO certifications CCNP.
• Virtual Systems related Certifications – e.g Vmware, HyperV
• Enterprise Storage Certifications – e.g Netapp, EMC
• Knowledge and experience in Office365, Microsoft Dynamics Nav/Business central Applications,
• SharePoint, SQL configuration and management.
• Must be a member of the Information and Communications Technology Association of Zambia (ICTAZ)

Work Experience
• Four (4) years working in a large network environment infrastructure.
• Systems Administration and Management.
• LAN and WAN management.
• Hardware and software integration and maintenance.
• ERP configurations and Administrations.
• Excellent technical knowledge of computer applications and systems; and
• Exposure to diverse-multicultural and multilingual environment.

Skills and Competences
• Critical and creative thinking.
• Good logical diagnostic skills and ability to exercise good judgement in the resolution of problems.
• Facilitation.
• Proactive.
• Collaborative team player with excellent interpersonal capabilities
• Good Interpersonal skills
• Communication skills
• Analytical skills; and
• Flexibility
• troubleshooting and excellent problem-solving and analytical skills.
• Effective verbal and written communication skills.
• Expert analytical skills
• Upholds confidentiality
• Ethical
• Integrity
• Reliability
• Self-motivated and adept at working independently under pressure and meeting tight deadlines in diverse environments

Job Experience: No Requirements

Work Hours: 8

Experience in Months:

Level of Education: Bachelor Degree

Job application procedure
• Interested? Please visit our website https://amref.org/vacancies/  to make your application. You will be directed to our online portal where you will need to create an account in order for you to be able to submit your application. Your application should include a cover letter detailing why you are the best fit for this position and your CV with relevant skills and experience. Closing date will be Friday, 23rd August 2024. Only shortlisted candidates will be contacted.
• Duly note that Amref Health Africa does not require applicants to pay any money at whatever stage of the recruitment and selection process and has not retained any agent in connection with recruitment. Although Amref may use different job boards from time to time to further spread its reach for applicants, all open vacancies are published on our website
• Interested and qualified? Click here to apply

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