Lodge Manager job at Ker and Downey Zambia
255 Days Ago
Linkedid Twitter Share on facebook

Vacancy title:
Lodge Manager

[ Type: FULL TIME , Industry: Business Management and Administration , Category: Restaurant & Hospitality ]

Jobs at:

Ker and Downey Zambia

Deadline of this Job:
Wednesday, September 04 2024 

Duty Station:
Within Zambia , Lusaka, South - Central Africa

Summary
Date Posted: Wednesday, August 21 2024, Base Salary: Not Disclosed

Similar Jobs in Zambia
Learn more about Ker and Downey Zambia
Ker and Downey Zambia jobs in Zambia

JOB DETAILS:
Position Overview:
We are seeking a dynamic and highly motivated Lodge Manager to lead the guest experience at King Lewanika Lodge. The Lodge Manager will be primarily responsible for hosting guests and ensuring their stay is seamless and exceptional. This role involves delivering extraordinary service, overseeing experiential dining and activities, and continuously delighting guests with memorable experiences. The Lodge Manager will report directly to the General Manager and will act as the second in command in their absence.

Key Responsibilities:
1. Guest Hosting:Provide a warm and welcoming environment for all guests, ensuring each guest feels valued and well-cared for throughout their stay.
2. Guest Experience: Design and deliver exceptional experiences for guests, including personalized activities, unique dining experiences, and impeccable service.
3. Customer Service: Utilize superior customer service skills to address and resolve guest inquiries, concerns, and requests with efficiency and professionalism.
4. Activity Coordination: Oversee and coordinate daily lodge activities, ensuring guests have access to memorable and immersive experiences within the lodge and the surrounding area.
5. Team Collaboration: Work closely with lodge staff to ensure smooth operations and high standards of service. Lead by example and provide guidance and support to team members.
6. Decision Making: Employ customer service-driven decision-making logic to handle any issues or changes in guest plans, ensuring solutions align with the lodge’s high standards.
7. Second in Command: Act as the General Manager’s second in command when the General Manager is absent, taking on additional responsibilities and ensuring continuity of operations and guest experience.

Qualifications:
Experience: Proven experience in a high-end hospitality or lodge management role, with a focus on guest hosting and exceptional customer service.
Skills:
• Fantastic people skills with a genuine passion for hosting and ensuring an extraordinary guest experience.
• Strong customer service abilities, with a track record of using customer-focused decision-making logic.
• Excellent problem-solving skills and the ability to think on your feet in a dynamic environment.
• Ability to work collaboratively with a team while also effectively leading and motivating others.
• Knowledge of the Lozi language is a distinct advantage but not mandatory.

Desired Attributes:
• Exceptional interpersonal and communication skills.
• High level of organization and attention to detail.
• Ability to adapt to a remote setting and manage responsibilities independently.
• A proactive and enthusiastic approach to guest service and lodge operations.

Job Experience: No Requirements

Work Hours: 8


Experience in Months:

Level of Education:
Bachelor Degree

Job application procedure
Interested in applying for this job? Click here to submit your application now.
• Interested candidates should submit their CV and a cover letter detailing their relevant experience and qualifications to Glenn Evans
• Deadline for Applications: 14th September 2024
• King Lewanika Lodge is committed to creating an inclusive environment and is an equal opportunity employer. We celebrate diversity and are dedicated to providing a welcoming atmosphere for all employees.
• Join us at King Lewanika Lodge and become a key player in delivering unparalleled luxury and unforgettable experiences in one of Africa’s most spectacular locations.

All Jobs

QUICK ALERT SUBSCRIPTION

Job Info
Job Category: Logistics/ Transportation/ Procurement jobs in Zambia
Job Type: Full-time
Deadline of this Job: Wednesday, September 04 2024
Duty Station: Lusaka
Posted: 21-08-2024
No of Jobs: 1
Start Publishing: 21-08-2024
Stop Publishing (Put date of 2030): 21-08-2066
Apply Now

Caution: Never Pay Money in a Recruitment Process.

Some smart scams can trick you into paying for Psychometric Tests.
22.213MBMemory Usage122msRequest Duration
Joomla! Version4.4.10
PHP Version8.1.32
Identityguest
Response200
Templatejl_education_pro
Database
Server
mysql
Version
10.5.28-MariaDB
Collation
latin1_swedish_ci
Conn Collation
utf8mb4_general_ci
$_GET
[]
$_POST
[]
$_SESSION
array:1 [ "joomla" => "***redacted***" ]
$_COOKIE
array:1 [ "1deb24708f7a51ca02b447b7f6862276" => "7649f7403f9bb459ccf9a4c7d03a5489" ]
$_SERVER
array:64 [ "USER" => "greatzambiajobs" "HOME" => "/home/greatzambiajobs" "SCRIPT_NAME" => "/in...
session
array:3 [ "counter" => 4 "timer" => array:3 [ "start" => 1746328332 "last" => 1746328339...
registry
array:3 [ "data" => [] "initialized" => false "separator" => "." ]
user
array:18 [ "id" => 0 "name" => null "username" => null "email" => null "password" => "***r...
jsjobcur_usr
0
jsjobconfig_dft
array:171 [ "actk" => "0" "applybuttonredirecturl" => "http://www.greatzambiajobs.com/how-to-app...
JSItemid
"190"
  • afterLoad (4.12MB) (28.19ms)
  • afterInitialise (11.13MB) (61.05ms)
  • afterCache (5.78MB) (31.78ms)
  • 1 x afterInitialise (11.13MB) (50.19%)
    61.05ms
    1 x afterCache (5.78MB) (26.12%)
    31.78ms
    1 x afterLoad (4.12MB) (23.17%)
    28.19ms
19 statements were executed4.09ms32.38KB
  • SELECT @@SESSION.sql_mode;103μs1.57KB/libraries/vendor/joomla/database/src/Mysqli/MysqliDriver.php:334Copy
  • SELECT `data` FROM `icop0_session` WHERE `session_id` = ?308μs1.63KBParams/libraries/vendor/joomla/session/src/Handler/DatabaseHandler.php:261Copy
  • SELECT `session_id` FROM `icop0_session` WHERE `session_id` = :session_id LIMIT 1111μs1.63KBParams/libraries/src/Session/MetadataManager.php:187Copy
  • UPDATE `icop0_session` SET `guest` = :guest , `time` = :time , `userid` = :user_id , `username` = :username , `client_id` = :client_id WHERE `session_id` = :session_id326μs992BParams/libraries/src/Session/MetadataManager.php:316Copy
  • SELECT `id`,`rules` FROM `icop0_viewlevels`91μs1.55KB/libraries/src/Access/Access.php:955Copy
  • SELECT `b`.`id` FROM `icop0_usergroups` AS `a` LEFT JOIN `icop0_usergroups` AS `b` ON `b`.`lft` <= `a`.`lft` AND `b`.`rgt` >= `a`.`rgt` WHERE `a`.`id` = :guest137μs1.64KBParams/libraries/src/Access/Access.php:868Copy
  • SELECT `value` FROM `icop0_admintools_storage` WHERE `key` = 'cparams'133μs856B/administrator/components/com_admintools/src/Helper/Storage.php:120Copy
  • SELECT `option`,`view`,`query` FROM `icop0_admintools_wafexceptions`76μs960B/plugins/system/admintools/src/Utility/Cache.php:196Copy
  • SELECT `params` FROM `icop0_extensions` WHERE `type` = 'plugin' AND `folder` = 'system' AND `element` = 'admintools'106μs2.09KB/plugins/system/admintools/src/Utility/RescueUrl.php:324Copy
  • SELECT * FROM icop0_rsform_config203μs1.5KB/administrator/components/com_rsform/helpers/config.php:52Copy
  • SELECT `value` FROM icop0_acym_configuration WHERE `name` = 'level'62μs856B/plugins/system/acymtriggers/acymtriggers.php:639Copy
  • SELECT `value` FROM icop0_acym_configuration WHERE `name` = 'active_cron'77μs856B/plugins/system/acymtriggers/acymtriggers.php:639Copy
  • SELECT `value` FROM icop0_acym_configuration WHERE `name` = 'cron_next'100μs856B/plugins/system/acymtriggers/acymtriggers.php:639Copy
  • SELECT `value` FROM icop0_acym_configuration WHERE `name` = 'queue_type'63μs856B/plugins/system/acymtriggers/acymtriggers.php:639Copy
  • SELECT *,(subpath=1 AND LOCATE(sef_link, '%2Fjobs%2Fjob-detail%2Fjob-Lodge-Manager-job-at-Ker-and-Downey-Zambia-64430%2F')=1) inSub FROM icop0_jlexblock WHERE ((mt_fullsite=1 AND mt_index=1) OR ((`sef_link`='%2Fjobs%2Fjob-detail%2Fjob-Lodge-Manager-job-at-Ker-and-Downey-Zambia-64430%2F' OR (subpath=1 AND LOCATE(sef_link, '%2Fjobs%2Fjob-detail%2Fjob-Lodge-Manager-job-at-Ker-and-Downey-Zambia-64430%2F')=1)) AND mt_fullsite=0)) AND published=1 ORDER BY mt_area DESC,id ASC252μs4.23KB/plugins/system/jlexblock/jlexblock.php:150Copy
  • SELECT *,(subpath=1 AND LOCATE(sef_link, '%2Fjobs%2Fjob-detail%2Fjob-Lodge-Manager-job-at-Ker-and-Downey-Zambia-64430%2F')=1) inSub FROM icop0_jlexblock WHERE ((mt_fullsite=1 AND mt_index=1) OR ((`sef_link`='%2Fjobs%2Fjob-detail%2Fjob-Lodge-Manager-job-at-Ker-and-Downey-Zambia-64430%2F' OR (subpath=1 AND LOCATE(sef_link, '%2Fjobs%2Fjob-detail%2Fjob-Lodge-Manager-job-at-Ker-and-Downey-Zambia-64430%2F')=1) OR `list_var` LIKE '%com_jsjobs%') AND mt_fullsite=0)) AND published=1 ORDER BY mt_area DESC,id ASC297μs4.25KB/plugins/system/jlexblock/jlexblock.php:150Copy
  • SELECT s.id, s.template, s.home, s.title AS long_title, s.params FROM icop0_template_styles AS s WHERE s.client_id = 0 AND s.template = 'jl_education_pro' ORDER BY s.id228μs3.7KB/libraries/gantry5/src/classes/Gantry/Joomla/StyleHelper.php:69Copy
  • SELECT `session_id` FROM `icop0_session` WHERE `session_id` = ?156μs1.63KBParams/libraries/vendor/joomla/session/src/Handler/DatabaseHandler.php:291Copy
  • UPDATE `icop0_session` SET `data` = ? , `time` = ? WHERE `session_id` = ?1.26ms912BParams/libraries/vendor/joomla/session/src/Handler/DatabaseHandler.php:318Copy