Vacancy title:
Marketing & Client Protection Officer

Jobs at:
Umutanguha Finance Company ltd

Deadline of this Job:
18th December 2018

Duty Station:
Rwanda

Summary
Date Posted: 12th December 2018 , Base Salary: Not Disclosed , Employment Type: Full-Time

About the Company

JOB DETAILS:

Marketing & Client Protection Officer

Umutanguha Finance Company Pic (UFC), a microfinance institution operating in Rwanda headquartered in Kigali, Opposite Nyamirambo Stadium, House # 177, KN2 Avenue, P.O Box 2998 Kigali, Tel 0788387730, email: info.hq@ufinance.co.rw wishes to recruit focused, results-oriented and suitably qualified professional to fill the position of “Marketing and Client Protection Officer”

JOB SUMMARY:

The MCP Officer will assist Regional Managers and Branch Managers in establishing and maintaining a good relationship with current and potential clients by supporting the sales of all UFC products and ensure good customer service, client protection and social performance in the region.

KEY DUTIES AND RESPONSIBILITIES:

Support products Marketing and sales activities at Region level

• To introduce UFC products and services, especially savings, to the target population
• To follow up the prospects by a regular contact with the identified potential clients
• Enhance and establish a relationship with existing & prospective customers in the segment by visiting/talking to clients on a daily basis
• Attending meetings with clients to build relationships with existing accounts.
• Solicit new business from present and prospective customers; maintain ongoing business relationships with present customers in order to take advantage of additional cross-selling opportunities.
• Alerting the sales team to opportunities for further sales within key clients.
• Passing leads to the sales team and following up on progress.
• Involve in savings promotion activities according to specifics of areas planned.
• Ensure establishment and maintenance of the strong rapport with the clients
• Achieve all business targets within the allocated time
• Foster uptake and usage of all electronic banking products by existing and potential clients of the region’s catchment area
• Provide in-depth trainings or awareness campaigns to existing and potential clients explaining all UFC products. The trainings are to be delivered either remotely or onsite with the client.
• Provide 15 level support and trainings to the agents on Funds Transfer and Cash rebalancing related issues and all other issues regarding agency banking operations
• Conducting business reviews to ensure clients are satisfied with their products and services.

Coordinate Client Education and Protection initiatives

• Assist in promoting financial literacy and consumer protection among the staff/clients in the region in partnership with Branch Managers and Peer-Trainers
• Ensure implementation of financial literacy framework in coordination with relevant stakeholders
• Escalating and resolving areas of concern (Complaints) as raised by clients.
• Carrying out client satisfaction surveys and reviews.
• Liaising with internal departments to ensure client needs are fulfilled effectively.
• Assist in continuous monitoring and implementation of Client Protection principles, and UFC code of conducts in that regards
• Ensure all branch prepare and maintain the customer disclosure material (Key Fact Statement) updated and circulated.
• Be the institution’s focal person for client protection and social performance.

Skills Required:

• At least a first University degree in Marketing or Social Studies
• Driving License “A Category"
• Have proficient knowledge on the use of Microsoft Office packages.
• Have basic technical knowledge on microfinance products and digital finance
• Good Communication and interpersonal skills
• Good Negotiation skills and an ability to build rapport with customers.
• Analytical and Problem Solving
• Strong communication ability in Kinyarwanda and working knowledge in either English or French
• Previous sales and/or community mobilization experience
• Hardworking with a strong work ethic.