Background and context
Tiko is an organization that uses its digital platform called Tiko to motivate users – primarily young women and adolescent girls – to make positive choices. We use nudges like reminders, discounts, in person and digital follow-ups, and reward points to encourage our users to access and use healthy products and services. We also support them in becoming entrepreneurs and adding value to their economies. Tiko’s reward points can be used to redeem products and services at local shops, or as subsidies to cover the cost of sexual and reproductive health (SRH) services, removing the cost to access for the users, who are primarily 10–24-year-old adolescent girls and young women (AGYW) and well as boys and young men.
Tiko has operations in the following countries either by having offices or by working through local partners in Zambia. Tiko is looking to source a firm(s) to support data verification in Zambia. The firm shall assist in carrying out data verification checks at clinics (private and public) and pharmacies.
Scope of Work
The firm will offer routine data verification checks for a list of facilities in each market which Tiko shall provide to the successful firm/firms. The audits shall be include the following:
a) Routine monthly verification
The routine monthly verification audits will be on various family planning methods and other additional sexual and reproductive health (SRH) services within the program as offered by the providers in these areas. The family planning methods of interest for data which include:
The key documents required to be reviewed at the health providers level are.
Tiko will share all relevant templates for data collection with the successful consultant or firm.
The data collected shall then be provided to Tiko within stipulated formats and timelines. The formats shall include but not limited to daily and monthly summaries of service uptake by age.
All audits should be concluded, with reports submitted by Tiko within 5 days from the date of request. The routine audit facility list shall be provided by Tiko every 1st day of the month by 10 am with a turnaround time for submission of reports to Tiko by day 5, 5pm.
b) Ad hoc audits and checks
The firm shall also be able to carry out other ad-hoc checks to support risk and compliance management activities in the market of operation. All ad hoc risk audits will be concluded within 48 hours. Some of the checks required at the providers shall include;
Reports from both exercises shall also contain insights noted in the field during the audits.
TECHNICAL REQUIREMENTS
The qualified firm should exhibit the following:
organizations;
EVALUATION CRITERIA
Proposals will be evaluated in two parts. The experience, technical proposal and financial quotation shall bear 70% of the total marks while the references and financial capacity shall bear 30% of the total marks.
Functionality evaluation criteria
1.Experience, Skills and Ability of Service Provider
Weight: 30
2.Technical Approach and Execution Plan
Weight: 30
3.Financial quotation
Weight: 10
4.References
Weight: 10
5.Capacity
Weight: 20
Totals Weight: 100
Firms and individuals are invited to submit proposals for this engagement. Proposals should include the contents below and not exceed a maximum length of 15 pages, excluding annexures (budget and summary profiles of proposed personnel).
The submission must be clear, concise, and complete. Applicants should submit only such information as is necessary to respond effectively to this request for proposals. Unless specifically requested, extraneous presentation materials are neither necessary nor desired.
Applications/submissions are requested to submit their tender/application documents (technical & financial) proposals to Tiko via mail procurement@Tiko.org by 20th September 2024 and title Proposal Submission On-site data verification and ad-hoc audits Zambia
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