Operations Supervisor – Tours job at Wilderness
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216 Days Ago
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Vacancy title:
Operations Supervisor – Tours

[ Type: FULL TIME , Industry: Agriculture, Food, and Natural Resources , Category: Management ]

Jobs at:

Wilderness

Deadline of this Job:
Wednesday, June 26 2024 

Duty Station:
Within Zambia , Lusaka, South - Central Africa

Summary
Date Posted: Wednesday, June 12 2024, Base Salary: Not Disclosed

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Learn more about Wilderness
Wilderness jobs in Zambia

JOB DETAILS:
Job Summary:
We are seeking a highly organized and detail-oriented individual to join our team as a Tours Division Supervisor. The successful candidate will be responsible for overseeing the day-to-day operations of our tours division, ensuring that tours are conducted efficiently, safely, and in accordance with company standards and regulations.

Key Responsibilities:
• Supervise and coordinate the activities of driver/ guides and to ensure a smooth operation of tours.
• Monitor tour schedules and make adjustments as needed to meet customer demand and operational requirements.
• Ensure that all tours are conducted in a timely manner and adhere to company policies and procedures.
• Train and mentor tour guides and drivers to provide excellent customer service and enhance the guest experience.
• Manage customer inquiries and complaints, resolving issues in a timely and professional manner.
• Oversee the maintenance and upkeep of tour vehicles, equipment, and facilities.
• Collaborate with other departments to ensure seamless coordination and communication across all aspects of the tours division.
• Develop and implement policies, procedures, and operational guidelines to improve efficiency and productivity within the tours division.

Qualifications and Skills:
• Tertiary qualification in hospitality management, tourism, is an added advantage.
• Previous experience in a supervisory role within the tourism industry.
• Strong leadership and communication skills.
• Excellent organizational and time management skills.
• Ability to work under pressure and handle multiple tasks simultaneously.
• Knowledge of safety regulations and best practices in the tourism industry.
• Proficiency in Microsoft Office and scheduling software.
• Flexibility to work evenings, weekends, and holidays as needed.

Education Requirement: No Requirements

Job Experience: No Requirements

Work Hours: 8


Experience in Months:

Level of Education:

Job application procedure
• If you are passionate about providing exceptional service and creating memorable experiences for guests, we encourage you to apply for this exciting opportunity.
Note: This job specification is intended to outline the general responsibilities and requirements of the role. It is not exhaustive and may be subject to change or modification at the discretion of the organization.

• Inetrested and qualfied? Click here to apply

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Job Info
Job Category: Management jobs in Zambia
Job Type: Full-time
Deadline of this Job: Wednesday, June 26 2024
Duty Station: Lusaka
Posted: 12-06-2024
No of Jobs: 1
Start Publishing: 12-06-2024
Stop Publishing (Put date of 2030): 12-06-2066
Apply Now

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  • SHOW FULL COLUMNS FROM `icop0_users`325μs2.2KB/libraries/vendor/joomla/database/src/Mysqli/MysqliDriver.php:625Copy
  • SELECT * FROM `icop0_users` WHERE `id` = :userid124μs4.41KBParams/libraries/src/Table/User.php:104Copy
  • SELECT `g`.`id`,`g`.`title` FROM `icop0_usergroups` AS `g` INNER JOIN `icop0_user_usergroup_map` AS `m` ON `m`.`group_id` = `g`.`id` WHERE `m`.`user_id` = :muserid148μs1.68KBParams/libraries/src/Table/User.php:132Copy
  • SELECT * FROM icop0_jmap_headings WHERE `linkurl` = 'https://www.greatzambiajobs.com/jobs/job-detail/job-Operations-Supervisor-–-Tours-job-at-Wilderness-61396'124μs1.05KB/plugins/system/jmap/jmap.php:1135Copy
  • SELECT `original_text`, `target_text`, `original_text_regex`, `target_text_regex` FROM `icop0_jmap_text_replacements` WHERE `published` = 172μs1008B/plugins/system/jmap/jmap.php:508Copy
  • SELECT `value` FROM icop0_acym_configuration WHERE `name` LIKE "%regacy" OR `name` LIKE "%\_sub"389μs856B/plugins/system/acymtriggers/acymtriggers.php:430Copy
  • SHOW TABLES994μs8.82KB/libraries/vendor/joomla/database/src/Mysqli/MysqliDriver.php:678Copy
  • SELECT * FROM icop0_acym_plugin113μs2.14KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT * FROM icop0_acym_plugin84μs2.14KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT `groups`.*, `groups`.title AS text, `groups`.id AS `value` FROM icop0_usergroups AS `groups`92μs1.36KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT configvalue FROM `icop0_js_job_config` WHERE configname = 'company_seo'117μs856B/components/com_jsjobs/models/configurations.php:103Copy
  • SELECT * FROM `icop0_js_job_config` WHERE configfor = 'jobsharing'287μs1.02KB/components/com_jsjobs/models/configurations.php:82Copy
  • SELECT name AS col FROM `icop0_js_job_companies` WHERE id = 764782μs856B/components/com_jsjobs/models/company.php:1832Copy
  • SELECT `session_id` FROM `icop0_session` WHERE `session_id` = ?124μs1.63KBParams/libraries/vendor/joomla/session/src/Handler/DatabaseHandler.php:291Copy
  • UPDATE `icop0_session` SET `data` = ? , `time` = ? WHERE `session_id` = ?441μs912BParams/libraries/vendor/joomla/session/src/Handler/DatabaseHandler.php:318Copy