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Parts & Service Sales Representative (PSSR) job at BIA Zambia Ltd
BIA Zambia Ltd
Website : https://www.biagroup.com/zmb-en/about-bia-zambia/
471 Days Ago
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Vacancy title:
Parts & Service Sales Representative (PSSR)

[ Type: FULL TIME , Industry: Business Management and Administration , Category: Sales & Retail ]

Jobs at:

BIA Zambia Ltd

Deadline of this Job:
Friday, February 23 2024 

Duty Station:
Within Zambia , Lusaka, South - Central Africa

Summary
Date Posted: Monday, February 12 2024, Base Salary: Not Disclosed

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JOB DETAILS:
Main Responsibilities/Accountabilities:
In his/her role, the Parts & Service Sales Representative (PSSR) will be responsible for:

Sales Responsibilities
In collaboration with the PSSO, the Aftermarket department and the Project operations, the PSSR is expected to:
• Visit the customers to develop parts and service offers.
• Identify prospects and create strategic action plans to bring new customers
Inspect customer equipment’s (Walkaround inspection) and propose dedicated parts and service offers.
• Identify opportunity and secure sales by offering PSA’s and SLA’s as well as operator and technical trainings.
• Analyze customer needs and proactively offer adequate solution;
• Establish Sales Forecast with Customer and communicate to procurement to ensure parts and components availability and secure sales
• Analyze Market Share by product category, promote sales of non-moving items and increase Sales
• Analyze open quotation and obtain feedback from customer on those quotations

Administrative Responsibilities
• Prepare quotations and sales order with the support of the PSSO
• Ensure a monthly statement of account is sent to clients with collaboration of Finance team and take actions in case of disputed invoices.
• Ensure due and overdue invoices are under customer limits and take appropriate actions if not.
• Ensure customers is updated on all WIP and Parts Order status
Perform a weekly Sales Reporting
• Manage site visit agenda and visit Report in C4C
• Obtain information on customer and competitors
• Update customers fleet information (Machines active, SMR, …)

Customer Relationship
The PSSR should build and sustain an excellent customer relationship through specialist advices:
• Technical support and service-oriented approach to bring customer costs saving (maintenance and repair options)
• Solve customer complaint or queries with the support of the Aftermarket and/or Project team
• Update customer on parts & service news, warranty and field campaign
• Provide customers advices through visual inspection, machine application & operation, use of Smartfleet and oil analysis (condition monitoring), GET and Undercarriage inspection.
• Support the client in his stock management (RSPL, stock Return

Experience
• A Level – Technical background required (Mechanical)
• Similar experience in sales or distribution department, preferably in Import/Export or spare parts business
• Language: English
• IT: SAP (or similar) + MS Office

Other
• Sales skills and result oriented
• Communication skills
• Technical and professional expertise
• Autonomous and teamwork mindset
• Rigor and accuracy
• Very well organized and priority management skills
• Spirit of initiative and Dynamic

Education Requirement: No Requirements

Job Experience: No Requirements

Work Hours: 8

Experience in Months:

Level of Education:

Job application procedure
• Interested applicants meeting the criteria specified should send their applications via email to jobs@biagroup.com  by Friday, 16th February 2024 indicating the position in the subject line. Send application letter and an updated CV in Ms Word or PDF format.

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Job Info
Job Category: Management jobs in Zambia
Job Type: Full-time
Deadline of this Job: Friday, February 23 2024
Duty Station: Lusaka
Posted: 12-02-2024
No of Jobs: 1
Start Publishing: 12-02-2024
Stop Publishing (Put date of 2030): 12-02-2066
Apply Now

Caution: Never Pay Money in a Recruitment Process.

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  • SELECT a.* FROM icop0_gsd a WHERE a.state = 1 AND a.plugin = 'menus' AND a.appview IN ('menus','*') ORDER BY a.id desc200μs2.08KB/libraries/src/MVC/Model/BaseDatabaseModel.php:166Copy
  • SHOW FULL COLUMNS FROM `icop0_users`408μs2.2KB/libraries/vendor/joomla/database/src/Mysqli/MysqliDriver.php:625Copy
  • SELECT * FROM `icop0_users` WHERE `id` = :userid167μs4.41KBParams/libraries/src/Table/User.php:104Copy
  • SELECT `g`.`id`,`g`.`title` FROM `icop0_usergroups` AS `g` INNER JOIN `icop0_user_usergroup_map` AS `m` ON `m`.`group_id` = `g`.`id` WHERE `m`.`user_id` = :muserid156μs1.68KBParams/libraries/src/Table/User.php:132Copy
  • SELECT * FROM icop0_jmap_headings WHERE `linkurl` = 'https://www.greatzambiajobs.com/jobs/job-detail/job-Parts-Service-Sales-Representative-PSSR-job-at-BIA-Zambia-Ltd-56405'122μs1.05KB/plugins/system/jmap/jmap.php:1135Copy
  • SELECT `original_text`, `target_text`, `original_text_regex`, `target_text_regex` FROM `icop0_jmap_text_replacements` WHERE `published` = 184μs1008B/plugins/system/jmap/jmap.php:508Copy
  • SELECT `value` FROM icop0_acym_configuration WHERE `name` LIKE "%regacy" OR `name` LIKE "%\_sub"545μs856B/plugins/system/acymtriggers/acymtriggers.php:430Copy
  • SHOW TABLES1.07ms8.82KB/libraries/vendor/joomla/database/src/Mysqli/MysqliDriver.php:678Copy
  • SELECT * FROM icop0_acym_plugin126μs2.14KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT * FROM icop0_acym_plugin112μs2.14KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT `groups`.*, `groups`.title AS text, `groups`.id AS `value` FROM icop0_usergroups AS `groups`127μs1.36KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT configvalue FROM `icop0_js_job_config` WHERE configname = 'company_seo'127μs856B/components/com_jsjobs/models/configurations.php:103Copy
  • SELECT * FROM `icop0_js_job_config` WHERE configfor = 'jobsharing'300μs1.02KB/components/com_jsjobs/models/configurations.php:82Copy
  • SELECT name AS col FROM `icop0_js_job_companies` WHERE id = 540488μs856B/components/com_jsjobs/models/company.php:1832Copy
  • SELECT `session_id` FROM `icop0_session` WHERE `session_id` = ?129μs1.63KBParams/libraries/vendor/joomla/session/src/Handler/DatabaseHandler.php:291Copy
  • UPDATE `icop0_session` SET `data` = ? , `time` = ? WHERE `session_id` = ?2.12ms912BParams/libraries/vendor/joomla/session/src/Handler/DatabaseHandler.php:318Copy