Summary
Date Posted: Monday, February 21, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
Printer Technician
Purpose
Your position is a highly skilled technician level job where you are expected to perform a full workload of responsibilities. You are responsible for the timely and cost-effective maintenance and repair of office product equipment and Software including promoting and maintaining a high level of customer satisfaction with our service and products.

Responsibilities
• Ability to use ERP service systems or demonstrated capacity to assimilate proficiently
• Mandatory completion of required Ricoh trainings and exams as may be scheduled
• Maximize equipment up-time through timely response, effective and efficient repair with customer training to ensure high levels of customer satisfaction.
• To troubleshoot software, printer hardware and related electronic issues independently.
• Extensive knowledge in printing technologies from small desktop machines, Office printing to production printing equipment.
• Knowledge of Computer networks and enterprise networking environments.
• Extensive general IT knowledge and analytical skills.
• Possess excellent customer service and communication skills.
• Complete all administrative aspects of the job on time and error-free.
• Provide accurate feedback with call close information, parts usage reporting and customer meter/counter readings.
• Analyze customer needs, recognize business opportunities, and influence sales volume growth.
• Communicate and interact with customers, field service, sales, management, and administration in a way that is courteous, positive and professional.
• Must be able to problem solve, conduct written and verbal communication, read and comprehend technical information.
• Attend to any other duties as assigned

Qualifications and experience
• A minimum of a Diploma in Electronics, Office equipment and repair or Technology specific hardware maintenance and repair.
• I.T qualifications like ITIL, Comptia A+, N+ and Server+ are an added advantage
• Must have a valid manual driver’s license
• Ability to lift and carry 25kg. Pull, lift, reach and transport equipment parts and boxes.
• Must be a resident of Solwezi.

Job Experience: No Requirements

Work Hours: 8

Level of Education: Associate Degree

Job application procedure
Closing date by Friday 25th February 2022.

To apply for this job email your details to recruitment@repro.co.zm 

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