Summary
Date Posted: Thursday, February 29 2024, Base Salary: Not Disclosed

JOB DETAILS:

Main Job Purpose
To manage the Agency’s Customer Service function and liaise with stakeholders in the public health
sector to attain customer satisfaction.

Main Responsibilities:
• Manages periodically the development, implementation, and review of policies to ensure adherence to standards.
• Manages efficiently, the resolution of customer complaints, queries and monitors information through Profiling Complaints and Queries to attain customer satisfaction.
• Ensures capture of all data on customer complaints and queries from customers and ensures maintenance of the database.
• Manages effectively, the receipt, review, and processing of orders for medicines and medical supplies from health facilities to ensure the accurate picking, packing, staging, loading and distribution.
• Effectively manages liaison with stakeholders regarding reports or feedback to promote and sustain exemplary customer service.
• Manages, timely, preparation of the departmental budget to facilitate timely acquisition of resources and implementation of programmes.
• Manages effectively, the monitoring and evaluation of the implementation of the programmes to assess the impact on service delivery and provide appropriate interventions.
• Manages timely, the preparation of departmental, quarterly, and annual reports to
• facilitate informed decision-making.
• Manages effectively, the development of work plans and implementation of the Performance Management System (PMS) to monitor and evaluate performance.
• Manages effectively, human and other material resources in order to facilitate achievement of departmental objectives.

Communications skills.
Written Skills
• Able to write strategic, operational, and analytical papers.
Oral Skills
• Able to communicate fluently in English.

Other Skills / Attributes required.
• Leadership and team building skills.
• Integrity
• Tact and Diplomacy
• Interpersonal skills
Staff Management
• Supervises, coaches, motivates, trains/develops, disciplines, and appraises performance of staff to ensure staff engagement and optimum performance.
• Ensures delegation is conducted properly that each service allocation is adequately managed, staffed, and resourced.

Academic qualification and work experience required.
• Full Grade 12 School Certificate
• A minimum of bachelor’s degree in Pharmacy, Public Health, Logistics or equivalent.
• Must be a member of a relevant professional body.
• Minimum of 6 years’ relevant work experience in a similar role
• Experience in the Pharmaceutical Supply Chain sector will be an added advantage



Work Hours: 8

Experience in Months: 72

Level of Education: Bachelor Degree

Job application procedure

If you fit any of the above profile, please complete the application process by clicking on the link below not later than 5th March 2024.

https://docs.google.com/forms/d/e/1FAIpQLSdlTPVWkxc4yOGDNHTOijnQ8ziLtxKBc430R4TJxPfbsSICRQ/viewform?usp=pp_url 
 

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