Summary
Date Posted: Friday, August 30, 2019 , Base Salary: Not Disclosed

JOB DETAILS:
RECEPTIONIST. .

Key Accountabilities
• Organizing, confirming, processing and conducting all guest check-ins/check-outs, room reservation requests, changes and cancellations.
• Welcome and acknowledge all guests according to company standards.
• Answer telephone using appropriate etiquette.
• Secure payments; verifying and adjusting billings.
• Process all guest requests and relay massages.
• Printing contingency lists to have a record of all guests in case of emergency.
• Identify and explain room features to guests.
• Supply guests with directions and information regarding property amenities, services, hours of operations and local areas of interest.
• Run and review daily reports/logs.
• Process all payment types, adjustment vouchers paid outs, correction vouchers, and miscellaneous charges and provide change.
• Control inventory relevant to reception area.
• Develop and maintain positive working relationships with others.

Job Skills: Not Specified

Education and Experience
• Full Grade 12 certificate with credit or better in English and Mathematics
• Diploma in General Hospitality or Hotel management
• Experience in a similar position will be an added advantage.
• Knowledge of computers and relevant software application.
• Knowledge of customer service principles and practices.
• Flexible regarding working hours.

Job Education Requirements: Not Specified

Job Experience Requirements: Not Specified

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Job application procedure
Mode of application: Interested candidates can email their CVs and copies of qualifications to rabeccamabuku@gmail.com  Deadline: 04th September, 2019

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