Summary
Date Posted: Wednesday, September 29, 2021 , Base Salary: Not Disclosed

JOB DETAILS:
Job title: Receptionist

About DGM Beverages Limited
DGM Beverages Limited is Zambia’s number one manufacturer of well-known alcoholic beverages.
Our organization is a fast paced, exciting, and performance-oriented firm and we are seeking to fill the position of Receptionist. The ideal candidate must be a self-starter, organized and collaborative person.

The ideal candidate must have the following.
Education
• Diploma in Public Relations or Marketing
• Customer care training
• Computer literacy

Skills and attributes
• Service oriented
• Good organizational abilities
• High personal standards and goal oriented
• Good interpersonal skills
• Good written and oral communications skills
• A sense of ownership of the role
The successful; candidate will perform duties outlined below
• Greet people entering the building in a friendly, courteous, and professional manner
• Answer any questions, providing directions, and informing the staff when someone is there to meet or visit them
• Serve as the face of the company, offering friendly service to those entering the building or calling in on the phone
• Must be knowledgeable of all DGM Beverages Limited products and services
• Deliver excellent customer service for all interactions (visit/call)
• Handle and provide support for basic customer queries and requests and close any complaints
• Accept deliveries, mails, invoices organize them to be distributed to the correct recipients using the office mailing system and ensure they get to the recipient in a timely manner while also managing outgoing mail and packages for pickup
• Manage safety and security of property and documents in the reception area, and ensure there is no congestion at reception
• Answer a multiple line phone system, manage calls by routing them to the proper extensions
• Take messages and deliver them to the intended persons in a timely manner
• Ensure internal telephone directory is maintained, and updated regularly
• Maintain the reception area, keeping it clean and tidy.
• Handle filing and data entry as requested
• Maintain register of all customer complaints, requests and queries handled (submit Issues tracker monthly)

Experience:
• At least one year as a receptionist in a reputable company

Work Hours: 8

Experience in Months: 12

Level of Education: Associate Degree

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Job application procedure
If you meet the above requirements, kindly send your application and detailed CV only to hr@dgm.co.zm
Closing date for applications is 8th October 2021

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