Summary
Date Posted: Wednesday, August 23 2023, Base Salary: Not Disclosed

JOB DETAILS:
• An exciting opportunity exist for a Regional Operations Supervisor to join our team in Zambia.
• The main purpose of this role is to effectively support, coach, and performance manage a rapidly growing network of Mukuru Tellers & agents within an appointed region.
• The Regional Operations Supervisor reports directly to the Operations Supervisor. This position isresponsible for overseeing the functioning of all Mukuru Outlets based in Zambia to ensure they are functioning optimally and in accordance with regulations. This position is also responsible for ensuring world class customer service is delivered. The agents report to this position.
• Internal Liaison takes place with internal staff. External liaison takes place with all 3rd party suppliers and customers.

Duties and Responsibilities (Include but are not limited to):
• Ensure agents conduct daily cash-ups in the MMT Outlets with accurate reconciliations
• Ensure agents maintain a constant and sufficient supply of cash in order to supply customers efficiently and without avoidable delay
• Conduct daily, weekly & monthly visitations, brand audits, cash checks, product maintenance, support and performance management of allocated agents &branches
• Act as point of liaison in the event of a robbery, theft or fraud (report to the local police and process the documents for insurance claims (if applicable))Maintain good relations with site owners and local authorities
• Carry out inspections on MMT Outlets to ensure they are runningeffectively
• Monitor that agent are abiding by trading hours
• Ensure agents carry out due care and management of MMT property and maintenance marketing materials
• Ensure agents maintain own knowledge of products and services, as well as changes in regulations
• Ensure the MMT Store appearance is top notch and brand compliant
• Ensure agents are suitably dressed and presentable
• Ensure agent’s presentation and service level are of a standard of excellence
• Gauge customer satisfaction
• Address any issues and customer complaints
• Monitor competitor activity, product offerings and advertising in and around our agent locations
• Gather all relevant market intelligence
• Report and provide recommendations for business developmentopportunities
• Participate in recruitment processes for new agent staff
• Ensure all agents are onboarded effectively
• Train and coach tellers
• Manage the offboarding of tellers
• Collect and collate all required statistics
• Monitor all agent activities in Zambia and report on all relevantinformation
• Collate all relevant information in the correct report template
• Submit weekly and monthly reportstimeously
• Report on potential security threats, make recommendations to address them and implement

Key Requirements:
• Grade 12 or equivalent (Essential)
• Relevant degree/diploma (Desirable)
• 2 years’ experience in a supervisory role in Financial services environment (Essential)
• Knowledge of foreign exchange
• Knowledge of exchange control regulations
• Knowledge of FICA regulations
• Knowledge of money laundering
• Knowledge of MMT Store management
• Knowledge of HR principles

Additional Skills:
• Multitasking skills
• Computer skills (MS Office)
• Telephone skills
• Verbal communication skills
• Organizational & administrative skills
• Conflict management skills
• Attention to detail
• Interpersonalskills

Education Requirement: No Requirements

Job Experience: No Requirements

Work Hours: 8

Experience in Months:

Level of Education:

Job application procedure
• I am sure you are reading this job description and meet majority of the criteria BUT you may also still not be 100% comfortable in applying. We believe that there is a place for everyone under the Mukuru sun and we want YOU to contribute to our diverse tapestry of talent. So come on, take a leap of faith, and send your application if you meet majority of our requirements. Remember to include a snippet of how you will bring value and help us build a future of success that will help us determine where and how you may best be suited” Maybe you are just the future Mukurian we need!!
• Should you be appointed in a remote/work from home role at Mukuru, it is your responsibility to ensure that you have uninterrupted internet connectivity and a ‘work-like’ environment at your home location, in order to deliver your best in terms of performance, productivity and service to our customers.

• If you do not receive any response after two weeks, please consider your application unsuccessful.
• Interested and qualified? Click here to apply 
• NB: ALL STAFF APPOINTMENTS WILL BE MADE WITH DUE CONSIDERATION OF THE COMPANY’S DIVERSITY AND INCLUSION PLANS

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