Summary
Date Posted: Friday, January 05 2024, Base Salary: Not Disclosed

JOB DETAILS:
Job purpose
1. You are responsible for the day-to-day operations of reservations
2. You are responsible for taking bookings from agents.
3. You must ensure booking status is constantly up to date.
4. Your priority must be customer satisfaction.
5. You are responsible for the office equipment and other facilities in the office at all times.
6. You are responsible for the group requirement, specials request, educations, and site inspections.
7. You are responsible for the Manual Reservations of reservations.

Requirements
• Great communication skills.
• Customer orientation.
• Must be professional, ethical, and have a positive attitude.
• Impressive time management and organizational skills.
• Must provide great customer service and product knowledge.
• Must have great interpersonal skills, patience and a listening ear.
• Must have the ability to maintain accurate records about customer bookings, payments and any additional information.

Qualifications and skills
• Grade 12 certificate.
• Diploma/Degree in hotel management, travel and tourism or equivalent.
• 2-3 years’ experience in the hotel or hospitality industry.
• Proven experience in customer service or public relations will be an added advantage.
• Proficient in computer use for scheduling reservations and record keeping.
• Awareness of industry standards.

Education Requirement: No Requirements

Job Experience: No Requirements

Work Hours: 8

Experience in Months:

Level of Education:

Job application procedure
• Closing date
• All applications should be addressed to the undersigned not later than Thursday 11th January.
• Applicants are encouraged to apply via email or bring their applications to the address below.
• The Human Resource Department,
Livingstone’s Adventure Ltd,
P.O. Box 60971 Livingstone, Zambia
• Fax: +260-211-251-342
• e-mail: hr@livingstonesadveture.com 
• Livingstone residents are encouraged to apply.

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