Vacancy title:
Rubavu IT Support Officer

Jobs at:
The Wellspring Foundation

Deadline of this Job:
July 18th, 2018

Duty Station:
Gikarani Village, Nengo Cell, Gisenyi Sector, Rubavu District Rwanda

JOB DETAILS:
Job position: Rubavu Office IT Support Officer
The Wellspring Foundation is passionate about real life change in all members of the Wellspring community, as we show the love of Christ by empowering a new generation of leaders in Central and Eastern Africa and beyond. We believe we are uniquely placed to be a catalyst for transforming education for hundreds of thousands of African children and fostering vibrant communities that address poverty in all its forms.
Wellspring Foundation for Education is recruiting a professional IT support Officer on a part-time basis (20 hours a week) for its Rubavu Office, who will be generally responsible to ensure its staff based in Rubavu are professionally supported in all IT matters.

Start Date: July 24th, 2018
Reporting to: Rubavu Finance and Operations Manager
Job Description for Rubavu IT Support Officer
Key Responsibilities
The Rubavu IT Support Officer will be responsible for the following key areas:

1. Helpdesk

• Serving as the first point of contact for users seeking technical assistance
• Performing remote troubleshooting through diagnostic techniques
• Determining the best solution based on the issue
• Walking the user through the problem-solving process
• Directing unresolved issues to the ITSO based in Kigali in order to collaboratively decide on the best way forward for resolution.
• Providing accurate information on IT products or services to the users
• Recording events and problems and their resolution in logs
• Passing on any feedback or suggestions by users to the ITSO appropriate internal team
• Identifying and suggesting possible improvements on procedures

2. Equipment/Hardware

• Configuring workstations, laptops and peripheral equipment or any IT-based equipment (tablets, smartphones, etc.)
• Installing, troubleshoot, repair, update and maintain workstations and laptops.
• Install, maintain, and troubleshoot printers/copiers
• Managing consumables of printers and copiers
• Setting up and supporting audio/visual equipment for presentations and trainings on and off site.
• Installing and configure peripherals including scanners, external drives, monitors and other peripheral hardware.
• Removal/disposal of non-functional equipment

3. Software

• Installing, maintaining, troubleshooting, and updating operating systems (Windows, Mac, etc.) and user applications (Words, Excel, Chrome, etc.).
• Proactively schedule and monitor software upgrades.

4. Network Availability

• Monitoring network to ensure network functionality and availability to all system users.
• Installing, maintaining, troubleshooting, and repairing cabled, wireless and other network infrastructure.
• Supporting and administering access rights for all users in the office
• Collaborating with the Kigali ITSO to address issues related to internet unavailability

5. Security and Protection

• Maintaining, updating and managing anti-virus software.
• Cleaning out infected equipment
• If needed, requesting and set up new user accounts and email accounts (with the approval of the line manager).
• Troubleshooting, and repairing user accounts and email accounts, assisting in resetting passwords
• Training new and current employees on computer software and ICT systems
• Ensuring that all IT equipment such as printers, copiers, etc. have the needed electrical power protection

A. Required Character, Skills and Competence

• Should have a strong and personal relationship with Christ
• Ability to communicate effectively and patiently
• Ability to work in a team and to transfer knowledge to colleagues
• Ability to work under pressure and to provide the required support
• Ability to handle basic hardware troubleshooting
• Ability to set up a working Local Area Network (including WLAN), configure Wireless routers and access points and provide the needed troubleshooting
• Ability to configure network printers and to monitor the use of consumables
• Ability to monitor the proper use of copier and provide required feedback to colleagues in charge
• Ability to monitor and renew antivirus software as required
• Ability to diagnose and provide proper troubleshooting in Windows. Knowledge of Mac is an added value.
• Ability to use and to learn standard applications and information systems
• Ability to assess and identify power requirement for IT devices
• Ability to speak and write Standard English and Kinyarwanda. French is an added value.
  B. Required Qualification and Experience
• At least Bachelor’s degree in IT, Computer Science, Telecommunication or any IT related field with at least 3 years of work experience; Or an A1 level in any IT related field with at least 5 years of work experience
• Prior experience as an IT professional or technician in a Corporate setting (Business, NGO, Government, etc.)

Job application procedure
Deadline for submission of applications: July 18th, 2018
Send your Application to :
Rubavu Operations Manager
The Wellspring Foundation Rubavu Office,
Located in Gikarani Village, Nengo Cell, Gisenyi Sector, Rubavu District
Interview date: July 20th, 2018
For more details Contact: 0789719783/0788589169