Summary
Date Posted: 6th February 2019 , Base Salary: Not Disclosed , Employment Type: Full-Time , Currency: RwF

JOB DETAILS:
Deadline: Thursday 14th Feb 2019
Job Responsibilities
• Responsible of driving network nodes/ Customer premises Equipment efficiency and availability to ensure internalSLA and KPIs as well as external SLAs are met
• Planning and coordinate Maintenanceactivities & ensure that all activities are implemented and tested intimely manner and properly documented through compliance with a plannedmaintenance process and procedures.
• Maintain daily work plan while keeping thesupervisor advised and seeking input
• Coordinates and collaborates with othertechnical teams regarding planned and unplanned O&M activities,changes, and updates to network and associated configurationdocumentation.
• Ensure that all operations and maintenanceactivities performed at project sites complies with OEM (originalequipment manufacturer) requirements and warranties
• Closely monitors and directs the work beingperformed by contractors, establishes tools and procedures to monitortheir performance
• Directs and coordinates troubleshooting,faults and root cause analysis on Network nodes and Customer premisesequipment, makes recommendations regarding performance improvements.
• Implements process improvements and trainingfor O&M staff to improve troubleshooting and remediation skills
• Record and report all faults, deficiencies,and other unusual occurrences, as well as the time and materials expendedon work orders. Responsible for all required repairs, maintenance, and monitoringof all warranty claims
• Controlling maintenance tools and stores andequipment
• Maintains and reports weekly statistics onO&M activity within the networks
• Serve as point of contact responsible forcoordinating O&M
• Provide support to helpdesk staff
• Deployment and maintenance of networkmonitoring, analysis and reporting tools.
• Communicate effectively with Clients andthird-party vendors and actively participate in meeting reviews to providetechnical feedback of field operations.
Job Requirements
• Bachelor's degree in computer science, information technology, electrical and electronic engineering, or another computer/Telecommunication-related field
• 5 + years’ experience in Information technology, electrical and electronic engineering, or telecommunication industry.

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Job application procedure
All interested candidates are requested to send their application letters and updated curriculum vitae together with copies of their academic credentials not later than 14th February 2019.
Through jobs platform on: jobs2.RW@mtn.com and on HRIS
MTN Rwandacell Ltd is an equal opportunity employer.
Note: Only qualified applicants will be contacted within fourteen (14) days after the submission deadline.