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Service Center Coordinator job at ENGIE Energy Access (Africa) ·
ENGIE Energy Access (Africa)
Website :
475 Days Ago
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Vacancy title:
Service Center Coordinator

[ Type: FULL TIME , Industry: Business Management and Administration , Category: Customer Service ]

Jobs at:

ENGIE Energy Access (Africa) ·

Deadline of this Job:
Tuesday, February 13 2024 

Duty Station:
Within Zambia , Lusaka, South - Central Africa

Summary
Date Posted: Thursday, February 08 2024, Base Salary: Not Disclosed

Similar Jobs in Zambia
Learn more about ENGIE Energy Access (Africa) ·
ENGIE Energy Access (Africa) · jobs in Zambia

JOB DETAILS:
Job Overview
This role will be responsible for supporting the operational and daily activities of the Service
Centre whilst maintaining an exceptional customer experience. It requires an individual with
a demonstrated passion for customer service delivery within ENGIE Energy Access Zambia.

Key Responsibilities
• Provide an exceptional experience to EEA Zambia customers at all times
• Serve as a liaison between the Service Center Officers and other stakeholders
• Resolve customer requests, questions and complaints while frequently analysing situations to determine the best use of resources
• Diagnose technical issues with customer units and accessories and support the after-sales service process
• Provide accurate product information to customers
• Supervise and monitor the disbursement of inventory (including accessories) in your Service Centre and other allocated Points of Sale (POS)
• Maintain up-to-date and accurate inventory records for Stock Audits
• Provide regular reports on sales, support, inventory, and customer data handling and management.
• Receive, assess, ship voluntary and deactivated kits and any damaged swap stock back to EEA HQ within one month of receipt at the Service Centre
• Ensure accurate and high-quality information is added into the EEA data system
• Assist with product development through conducting field tests and surveys when required
• Help collect data on customer feedback and satisfaction
• Escalate any unresolved issues or questions to your supervisor/ manager
• Make courtesy calls to EEA customers as requested
• Ensure all EEA customers have a great end-to-end customer experience
• Managing customer Credit portfolios and ensuring catch up s are made at every engagement
• Manage administrative matters of the Service Center
• Help build/maintain a culture that recognizes and embraces EEA’s vision and values, always encourages success, and supports all employees
• Work closely with the Regional Service Center Managers to determine team needs, weaknesses, strengths, and areas of improvement.
• Support Service Center team with DB processes
• Support Regional Service Center Managers with equipment asset management, servicing, repair & maintenance logistics as required.
• Facilitate the co-ordination of weekly meetings with managing the attendance register, taking minutes and following up on agreed actions with relevant stakeholders.
• Report and escalate all major challenges to the CX Value Manager
• Proactively identify areas to continuously improve our Customer Experience

Required Skills and Experience/ Qualifications:
• Minimum of one year experience serving in a Service Center
• Proficiency in Microsoft Office, Fenix DB, Powerhub and other Google products such as Forms, Sheets, Docs and Powerpoint
• Strong product knowledge and troubleshooting skills.
• Excellent written and oral communication skills
• Self-motivated and ability to multitask and work with minimal supervision
• Strong team player, with high work ethics and integrity and interpersonal skills
• Ability to work under pressure and willingness to learn
• Demonstrate a high level of professionalism and integrity

Education Requirement: No Requirements

Job Experience: No Requirements

Work Hours: 8

Experience in Months:

Level of Education:

Job application procedure
• Interested and qualified? Click here to apply

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QUICK ALERT SUBSCRIPTION

Job Info
Job Category: Customer Service jobs in Zambia
Job Type: Full-time
Deadline of this Job: Tuesday, February 13 2024
Duty Station: Lusaka
Posted: 08-02-2024
No of Jobs: 1
Start Publishing: 08-02-2024
Stop Publishing (Put date of 2030): 08-02-2066
Apply Now

Caution: Never Pay Money in a Recruitment Process.

Some smart scams can trick you into paying for Psychometric Tests.
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  • SELECT a.* FROM icop0_gsd a WHERE a.state = 1 AND a.plugin = 'menus' AND a.appview IN ('menus','*') ORDER BY a.id desc189μs2.08KB/libraries/src/MVC/Model/BaseDatabaseModel.php:166Copy
  • SHOW FULL COLUMNS FROM `icop0_users`410μs2.2KB/libraries/vendor/joomla/database/src/Mysqli/MysqliDriver.php:625Copy
  • SELECT * FROM `icop0_users` WHERE `id` = :userid159μs4.41KBParams/libraries/src/Table/User.php:104Copy
  • SELECT `g`.`id`,`g`.`title` FROM `icop0_usergroups` AS `g` INNER JOIN `icop0_user_usergroup_map` AS `m` ON `m`.`group_id` = `g`.`id` WHERE `m`.`user_id` = :muserid135μs1.68KBParams/libraries/src/Table/User.php:132Copy
  • SELECT * FROM icop0_jmap_headings WHERE `linkurl` = 'https://www.greatzambiajobs.com/jobs/job-detail/job-Service-Center-Coordinator-job-at-ENGIE-Energy-Access-Africa-·-56273'116μs1.05KB/plugins/system/jmap/jmap.php:1135Copy
  • SELECT `original_text`, `target_text`, `original_text_regex`, `target_text_regex` FROM `icop0_jmap_text_replacements` WHERE `published` = 185μs1008B/plugins/system/jmap/jmap.php:508Copy
  • SELECT `value` FROM icop0_acym_configuration WHERE `name` LIKE "%regacy" OR `name` LIKE "%\_sub"379μs856B/plugins/system/acymtriggers/acymtriggers.php:430Copy
  • SHOW TABLES1.09ms8.82KB/libraries/vendor/joomla/database/src/Mysqli/MysqliDriver.php:678Copy
  • SELECT * FROM icop0_acym_plugin110μs2.14KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT * FROM icop0_acym_plugin92μs2.14KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT `groups`.*, `groups`.title AS text, `groups`.id AS `value` FROM icop0_usergroups AS `groups`143μs1.36KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT configvalue FROM `icop0_js_job_config` WHERE configname = 'company_seo'99μs856B/components/com_jsjobs/models/configurations.php:103Copy
  • SELECT * FROM `icop0_js_job_config` WHERE configfor = 'jobsharing'229μs1.02KB/components/com_jsjobs/models/configurations.php:82Copy
  • SELECT name AS col FROM `icop0_js_job_companies` WHERE id = 454582μs856B/components/com_jsjobs/models/company.php:1832Copy
  • SELECT `session_id` FROM `icop0_session` WHERE `session_id` = ?118μs1.63KBParams/libraries/vendor/joomla/session/src/Handler/DatabaseHandler.php:291Copy
  • UPDATE `icop0_session` SET `data` = ? , `time` = ? WHERE `session_id` = ?15.13ms912BParams/libraries/vendor/joomla/session/src/Handler/DatabaseHandler.php:318Copy