Summary
Date Posted: Wednesday, December 18 2024, Base Salary: Not Disclosed

JOB DETAILS:

Job Overview:
To design and implement solutions/services for new customers in line with set targets. To ensure customer service support within set SLAs to achieve high customer satisfaction and quality of service.

Responsibilities:
o Design network solutions to support customer requirements.
o Prepare and share solution design documents with customer-facing teams in a timely manner to meet customer timelines.
o Attend and participate in pre-sales and discovery engagements with customers.
o Configure new services such as SD-WAN, DIA, MPLS, xGPON, 4G/LTE, etc., for customers.
o Install new services, upgrade, downgrade, and decommission existing services as required.
o Sign-off fully provisioned services with customers.
o Track the capacity and port availability on the network edge routers and trigger the internal process for capacity upgrades where necessary.
o Decide on priority allocation of network and personnel resources (Service delivery technicians) in line with service delivery requirements.
o Facilitate the change management process (and its maturity lifecycle), in line with standard change management policies and procedures.

Candidate Requirements:
o Degree in Telecommunications Engineering or a similar field.
o Networking Certification (CCNA or equivalent as a minimum).
o 3 years’ experience in Telecommunications Fixed or mobile network operations.
o Experience with WiFi6 deployments will be an added advantage.
o Excellent communication skills which allow effective dialogue with the team.
o Experience in conflict resolution to manage disputes.

Work Hours: 8

Experience in Months: 36

Level of Education: Bachelor Degree

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