Summary
Date Posted: Tuesday, February 22, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
Job purpose
The Solutions Specialist role is to qualify solution design for completeness and provide input as a Subject Matter Expert (SME) for assigned products during the design phase. As an SME you will be the expert in your field and provide showroom and training support.
Your technical installation skills will ensure smooth, on-time delivery & installation of solutions & project objectives.
Dimensions
• Post Sales Lifecycle Management: The Delivery Consultant provides high quality, business- orientated and technical support to the sales and pre-sales team to assure the product orientated aspects of the sales campaign are strongly aligned with the business objectives of the prospect throughout the sales cycle.
• Achieve annually defined Professional Services targets to meet departmental and personal goals
• Safeguard end-customer satisfaction
• Maintain high level of expertise for assigned products

Knowledge, skills and experience required
Knowledge:
• Bachelor’s in computer science or equivalent high level of professional and intellectual ability.
• Additional IT or ICT courses.
• Affinity with ICT Industry and related products
• Must understand databases. Preferably Microsoft SQL.
• Additional Qualifications that would be beneficial Microsoft Certified System Engineer
• Must be a member of EIZ

Skills
• Able to act in a complex technical environment.
• Ability to translate solution design documents into implementation strategy and solution configuration to meet the requirements as stipulated therein
• Strong understanding of printing products on a technical level (This is not a must)
• Ability to create and maintain solution configuration documentation
• Exceptional communication -, presentation – skills, strong business work ethic, positive attitude and professional demeanor.
• Demonstrate the benefits of solutions in a Proof of Concept (POC) environment
• Strong experience in implementation of Ricoh’s technologies in customer projects.
• Work diligently using all available resources to research and test product features with a view to advise peers as the SME for assigned products
• Willing to work Irregular hours
• Motivated and self-directed solution professional that can operate within proper guidelines and act as a team player.
• Research, understand and provide solutions to technical challenges
• Excellent numeric, qualitative and analytical skills
• Willing to travel to deploy respective projects
• Ability to understand & operate successfully with business professionals of different cultures & backgrounds.
• An energetic consultative style is likely to be compatible with the dynamic changing environment.
• Good communication skills both verbal and written at organization wide level.
Ability to work independently and multitask while managing multiple customers at a time.


Work Hours: 8

Experience in Months: 36

Level of Education: Bachelor Degree

Job application procedure
To apply for this job email your details to recruitment@repro.co.zm 

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