Summary
Date Posted: Thursday, October 19 2023, Base Salary: Not Disclosed

JOB DETAILS:
Essential Information:
A Digital Banking Sales Officer drives sales, usage, profitability and growth of e-solutions/ products and channels in the country. He/ she also increases the penetration (utilization) of UBA products / e-banking solutions in the country and Public Institutions.

Reporting Relationships:
• Functionally reports to the Country Head E-Banking Sales
• Administratively reports to Country Head E-Banking Sales
• Supervises:
• Nil

Job Duties:
• To grow the Bank’s card / collection and payment business through recruitment of new customers and high uptake of card products to specific targets set by Management.
• To create strategies to drive card volumes and volumes on collection and payment platforms.
• To ensure all deployed electronic channels (ATM/POS) are profitable/ full utilization of payment and collection products deployed to customers.
• To monitor and report performance on all card products/payment and collection products.
• To expand the Bank’s partnership network through the development of new relationships.
• To identify cross selling opportunities within existing relationships to expand the volume of business.
• To drive card sales/ Bank’s collection and payment products through the network.
• To track and report any challenges faced by customers and ensure effective escalation and complete closure of all issues.
• To identify opportunities for new products through market surveys, research and regular interaction with customers and make recommendations to management for implementation.
• To identify and recommend the deployment of new channels (POS/ATM) at strategic locations to drive product usage.

Key Performance Indicators:
• Conversion ratio
• Customer satisfaction
• Returns on sales or expenses
• Pipeline opportunities
• Team work and proper reporting

Skills:
• Problem solving skills
• Attention to details
• Good communication skills (written and oral)
• Good team player

Job Requirements & Knowledge:
• Good knowledge of customer relationship management
• Knowledge of various UBA e-products and services
• Basic banking operations
• Excellent selling and marketing skills
• Excellent oral and writing communication skills
• Interpersonal skills
Candidate must possess a first degree in Computer Science/Engineering, Systems Engineering or Operational sciences with strong Information Systems component.
Candidates must have a minimum of 5 credits on their Grade 12 results with Mathematics and English included.


Education Requirement: No Requirements

Job Experience: No Requirements

Work Hours: 8

Experience in Months:

Level of Education:

Job application procedure

To Apply:
Qualified candidates meeting the above requirements must send copies of their Curriculum Vitae, a cover letter and academic qualifications in a SINGLE DOCUMENT in either Word or PDF to careers.zambia@ubagroup.com  before 24th October, 2023.

Only candidates that meet the position requirements need to apply.


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