Summary
Date Posted: Thursday, July 28, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
Job Purpose:
The Customer Service attracts potential customers by answering service questions; suggesting information about other services. Process orders prepare correspondences and fulfill customer needs to ensure customer satisfaction. The target is to ensure excellent service standards and maintain high customer satisfaction. .

Responsibilities and Duties:
• Open File and maintain customer accounts by recording account information
• Resolve service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution Recommend potential services to management by collecting customer information and analysing customer needs
• Prepare monthly reports by collecting and analysing customer information
• Contribute to team effort by accomplishing related results as needed
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tool Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Go the extra mile to engage customers
• Resolve customer complaints via phone, email, mail or social media
• Any other duties as assigned.

Minimum Qualifications:
• Grade 12;
• Certificate or Advanced Diploma in any business-related courses
• Knowledge in Clearing and forwarding or related to logistics
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize and manage time effectively


Job Experience: No Requirements

Work Hours: 8

Level of Education: Postgraduate Degree

Job application procedure
Qualified persons should apply by sending their application letter, school certificates and curriculum vitae with contact number(s). Ensure that all contents are sent in a single document before 5th August, 2022 Please send email applications, stating a position as a Customer service you are applying for in the subject line, to: info@ditalogistics.com 
Only shortlisted candidates will be contacted
For more information you can contact us on the following number: 0211 225 440


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