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Call Centre Coordinator job at PULA
Pula Advisors
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872 Days Ago
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Vacancy title:
Call Centre Coordinator

[ Type: FULL TIME , Industry: Science, Technology, Engineering, and Mathematics , Category: Customer Service ]

Jobs at:

PULA

Deadline of this Job:
27 December 2022  

Duty Station:
Within Zambia , Lusaka , South - Central Africa

Summary
Date Posted: Tuesday, December 13, 2022 , Base Salary: Not Disclosed

Similar Jobs in Zambia
Learn more about PULA
PULA jobs in Zambia

JOB DETAILS:
Pula is seeking experienced, motivated and energetic personnel to fill in a vacant position of a Call Centre Coordinator to be based in Zambia.
This is a challenging and equally rewarding role that requires a results-oriented person with a positive attitude, excellent organization and communication skills. The candidate will be required to perform the following duties involving call center coordination;
• Participate in Weekly Calls with HQ and provide timely updates and priorities
• Ensure systems are running smoothly between Call Centre, PULA HQ team and Field team
• Create and continually improve call centre scripts, FAQ lists and escalation procedures
• Build relationships with staff and Clients
• Update task tracking using Google Documents, Whatsapp and other Software as requested.
• Submit daily and Weekly KPIs as requested
• Creating budgets and tracking expenses
• Lead Implementation of Surveys and reporting
• Support with any challenges related to registration and claims processing
• Set targets for the support desk agents and make sure that action plans are completed.
• Proactively identifying and resolving problems
• Support a team of 3 to 5 or more Support desk agents where necessary
• Hire, train, coach and motivate support desk agents to provide high quality customer service.
• Support desk performance management

Qualifications:
Job Competencies (Knowledge, Experience and Attributes / Skills)
• Diploma/Degree in Customer Engagement, Business Management, Marketing or IT, those with a good understanding of call centre technology will have an added advantage.
• Proficiency in Bemba, Tonga or Lozi will be an added advantage.
• Experience working in data -rich settings with high analytical skills
• Excellent communication skills-both orally and in wiritng.
• Excellent multitasking, time management and leadership skills
• Work experience with Customer Service roles.
• Prior experience in a supervisory position
• Strong problem solving-ability and analytical skills

To learn more about Pula:
• TED Talk: Crop Insurance, an Idea Worth Seeding
• New York Times: He Grew up on a Farm. Now, He Helps Protect Them
• The Economist: The Poor, Who Most Need Insurance, Are Least Likely to Have It


Job Experience: No Requirements

Work Hours: 8

Level of Education: Bachelor Degree

Job application procedure

To apply for this job please visit pula.bamboohr.com. 

All Jobs

QUICK ALERT SUBSCRIPTION

Job Info
Job Category: Customer Service jobs in Zambia
Job Type: Full-time
Deadline of this Job: 27 December 2022
Duty Station: Lusaka
Posted: 13-12-2022
No of Jobs: 1
Start Publishing: 13-12-2022
Stop Publishing (Put date of 2030): 13-12-2065
Apply Now

Caution: Never Pay Money in a Recruitment Process.

Some smart scams can trick you into paying for Psychometric Tests.
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  • SELECT * FROM `icop0_gsd_config` WHERE `name` = 'config'63μs912B/libraries/src/Table/Table.php:755Copy
  • SELECT a.* FROM icop0_gsd a WHERE a.state = 1 AND a.plugin = 'menus' AND a.appview IN ('menus','*') ORDER BY a.id desc189μs2.08KB/libraries/src/MVC/Model/BaseDatabaseModel.php:166Copy
  • SHOW FULL COLUMNS FROM `icop0_users`357μs2.2KB/libraries/vendor/joomla/database/src/Mysqli/MysqliDriver.php:625Copy
  • SELECT * FROM `icop0_users` WHERE `id` = :userid126μs4.41KBParams/libraries/src/Table/User.php:104Copy
  • SELECT `g`.`id`,`g`.`title` FROM `icop0_usergroups` AS `g` INNER JOIN `icop0_user_usergroup_map` AS `m` ON `m`.`group_id` = `g`.`id` WHERE `m`.`user_id` = :muserid117μs1.68KBParams/libraries/src/Table/User.php:132Copy
  • SELECT * FROM icop0_jmap_headings WHERE `linkurl` = 'https://www.greatzambiajobs.com/jobs/job-detail/job-Call-Centre-Coordinator-job-at-PULA-41656'103μs1.05KB/plugins/system/jmap/jmap.php:1135Copy
  • SELECT `original_text`, `target_text`, `original_text_regex`, `target_text_regex` FROM `icop0_jmap_text_replacements` WHERE `published` = 162μs1008B/plugins/system/jmap/jmap.php:508Copy
  • SELECT `value` FROM icop0_acym_configuration WHERE `name` LIKE "%regacy" OR `name` LIKE "%\_sub"239μs856B/plugins/system/acymtriggers/acymtriggers.php:430Copy
  • SHOW TABLES980μs8.82KB/libraries/vendor/joomla/database/src/Mysqli/MysqliDriver.php:678Copy
  • SELECT * FROM icop0_acym_plugin86μs2.14KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT * FROM icop0_acym_plugin80μs2.14KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT `groups`.*, `groups`.title AS text, `groups`.id AS `value` FROM icop0_usergroups AS `groups`92μs1.36KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT configvalue FROM `icop0_js_job_config` WHERE configname = 'company_seo'182μs856B/components/com_jsjobs/models/configurations.php:103Copy
  • SELECT * FROM `icop0_js_job_config` WHERE configfor = 'jobsharing'182μs1.02KB/components/com_jsjobs/models/configurations.php:82Copy
  • SELECT name AS col FROM `icop0_js_job_companies` WHERE id = 309456μs856B/components/com_jsjobs/models/company.php:1832Copy
  • SELECT `session_id` FROM `icop0_session` WHERE `session_id` = ?121μs1.63KBParams/libraries/vendor/joomla/session/src/Handler/DatabaseHandler.php:291Copy
  • UPDATE `icop0_session` SET `data` = ? , `time` = ? WHERE `session_id` = ?415μs912BParams/libraries/vendor/joomla/session/src/Handler/DatabaseHandler.php:318Copy