Chief Retail Banking Officer job at Zambia Industrial Commercial Bank Limited
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138 Days Ago
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Vacancy title:
Chief Retail Banking Officer

[ Type: FULL TIME , Industry: Business Management and Administration , Category: Commercial Banks ]

Jobs at:

Zambia Industrial Commercial Bank Limited

Deadline of this Job:
Thursday, September 19 2024 

Duty Station:
Within Zambia , Lusaka, South - Central Africa

Summary
Date Posted: Thursday, September 05 2024, Base Salary: Not Disclosed

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Learn more about Zambia Industrial Commercial Bank Limited
Zambia Industrial Commercial Bank Limited jobs in Zambia

JOB DETAILS:
The Zambia Industrial Commercial Bank Limited (ZICB) is committed to meeting its mission of supporting its customers’ wealth creation and growth through provision of customer-centric banking solutions to its chosen segments, in support of commercialisation and industriali- sation of the Zambian economy. In line with its mission, the Bank is seeking to recruit highly motivated, result-ori- ented, well qualified and experienced professionals to fill the following vacancies:
• Reporting to the Chief Executive Officer, the job holder will provide leadership to the Bank’s strategy and performance of the Branch Network and Retail Sales Business Distribution. The Chief Retail Banking Officer (CRBO) will be responsible for developing and executing strategies that drive growth, improve customer satisfaction, and enhance the overall profitability of the retail banking business. The CRBO will play a key role in shaping the future of our retail banking operations, ensuring we maintain our competitive edge in the market.
• The Job holder will be responsible for ensuring efficiency in operations to enable accelerate business growth across branches for all customer segments (Consumer, Affluent/Premier, Commercial, and MSME Banking).
• The role entails leveraging on customer research and competitor benchmarking in customer experience and loyalty/advocacy by use of metrics including NPS, CES, and CSAT Scores with an aim of building a strong customer focussed culture in the branch and sales network that will result into customer loyalty, retention and brand recognition.

Key Accountabilities
The Job Holder will carry out the following duties among others:
Strategic Planning and Execution: Develop and implement a comprehensive retail banking strategy that aligns with the Bank’s overall objectives and mission. Drive innovation and digital transformation initiatives to enhance customer experience and operational efficiency.
Business Development and Revenue Generation: Identify and capitalize on new business opportunities within the retail banking sector, including the expan- sion of products and services. Drive customer acquisition and retention strategies to increase market share.
Risk Mitigation and Internal Business Processes: Ensure all retail banking activities comply with applicable laws, regulations, and internal policies. Develop and implement risk management strategies to safeguard the bank’s assets and reputation.
Customer Service and Relationship Management: Ensure the delivery of exceptional customer service across all retail banking channels, including branch- es, online, and mobile platforms. Foster a custom- er-centric culture within the organization.
Leadership: Build, lead, and mentor a high-perform- ing retail banking team. Establish clear performance metrics and provide regular feedback and development opportunities.
Product Management: Oversee the development, launch, and management of retail banking products and services, including checking and savings accounts, mortgages, personal loans, credit and debit cards, and wealth management products. Ensure products are competitive, compliant, and meet customer needs.
Financial Performance: Monitor and analyse the financial performance of the retail banking division. Develop and implement plans to achieve revenue, profitability, and cost management targets.

Minimum Requirements
Academic Qualifications:
• Grade 12 School Certificate or GCE equivalent.
• Bachelor’s Degree in a business-related field.
• Master’s Degree will be an added advantage.
Professional qualifications:
• Retail Banking course/Certified Retail Banker will be an added advantage
Desired Work Experience:
• 15 plus years work experience with 10 years leadership experience in branch and sales distribution in Retail Banking.
• In-depth knowledge of banking and business operations.
• Excellent communication skills and the ability to interact with senior management, customers, vendors, partners, sales, regulators, etc.

Job Experience: No Requirements

Work Hours: 8


Experience in Months:

Level of Education:
Bachelor Degree

Job application procedure
Interested in applying for this job? Click here to submit your application now.
• Only candidates who meet the above job specifications should apply by enclosing their detailed CVs, photocopies of their academic/professional qualifications and any other relevant documentation in support of their application. Daytime and reachable telephone and/or mobile numbers should be clearly stated.
• Kindly note that only shortlisted candidates will be contacted. Applications should reach the undersigned before close of business on Friday 13th September 2024.
• Head-Human Capital
Zambia Industrial Commercial Bank Limited
5th Floor Longacres Mall-Office Block Stand No 27395, Alick Nkhata Road Mass Media
PO Box 30228
Lusaka

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QUICK ALERT SUBSCRIPTION

Job Info
Job Category: Banking/ Finance jobs in Zambia
Job Type: Full-time
Deadline of this Job: Thursday, September 19 2024
Duty Station: Lusaka
Posted: 05-09-2024
No of Jobs: 1
Start Publishing: 05-09-2024
Stop Publishing (Put date of 2030): 05-09-2066
Apply Now

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  • SELECT * FROM icop0_jmap_canonicals WHERE `linkurl` = 'https://www.greatzambiajobs.com/jobs/job-detail/job-Chief-Retail-Banking-Officer-job-at-Zambia-Industrial-Commercial-Bank-Limited-65181'66μs960B/plugins/system/jmap/jmap.php:920Copy
  • SELECT * FROM icop0_acym_configuration395μs4.88KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT * FROM icop0_acym_list WHERE type = 'standard'118μs2.3KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT * FROM icop0_acym_field112μs2.33KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT * FROM icop0_acym_form WHERE active = 1 AND type != 'shortcode'92μs1.2KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT SUM(CASE WHEN `a`.`next_execution` <= :now THEN 1 ELSE 0 END) AS due_count,SUM(CASE WHEN `a`.`locked` IS NULL THEN 0 ELSE 1 END) AS locked_count FROM `icop0_scheduler_tasks` AS `a` WHERE `a`.`state` = 1113μs1.68KBParams/administrator/components/com_scheduler/src/Model/TasksModel.php:466Copy
  • SELECT * FROM `icop0_extensions` WHERE `element` = 'com_gsd' AND `type` = 'component'176μs3.78KB/plugins/system/nrframework/NRFramework/Extension.php:160Copy
  • SHOW FULL COLUMNS FROM `icop0_gsd_config`243μs1.92KB/libraries/vendor/joomla/database/src/Mysqli/MysqliDriver.php:625Copy
  • SELECT * FROM `icop0_gsd_config` WHERE `name` = 'config'64μs912B/libraries/src/Table/Table.php:755Copy
  • SELECT a.* FROM icop0_gsd a WHERE a.state = 1 AND a.plugin = 'menus' AND a.appview IN ('menus','*') ORDER BY a.id desc165μs2.08KB/libraries/src/MVC/Model/BaseDatabaseModel.php:166Copy
  • SHOW FULL COLUMNS FROM `icop0_users`332μs2.2KB/libraries/vendor/joomla/database/src/Mysqli/MysqliDriver.php:625Copy
  • SELECT * FROM `icop0_users` WHERE `id` = :userid142μs4.41KBParams/libraries/src/Table/User.php:104Copy
  • SELECT `g`.`id`,`g`.`title` FROM `icop0_usergroups` AS `g` INNER JOIN `icop0_user_usergroup_map` AS `m` ON `m`.`group_id` = `g`.`id` WHERE `m`.`user_id` = :muserid197μs1.68KBParams/libraries/src/Table/User.php:132Copy
  • SELECT * FROM icop0_jmap_headings WHERE `linkurl` = 'https://www.greatzambiajobs.com/jobs/job-detail/job-Chief-Retail-Banking-Officer-job-at-Zambia-Industrial-Commercial-Bank-Limited-65181'84μs1.05KB/plugins/system/jmap/jmap.php:1135Copy
  • SELECT `original_text`, `target_text`, `original_text_regex`, `target_text_regex` FROM `icop0_jmap_text_replacements` WHERE `published` = 166μs1008B/plugins/system/jmap/jmap.php:508Copy
  • SELECT `value` FROM icop0_acym_configuration WHERE `name` LIKE "%regacy" OR `name` LIKE "%\_sub"436μs856B/plugins/system/acymtriggers/acymtriggers.php:430Copy
  • SHOW TABLES1.07ms8.82KB/libraries/vendor/joomla/database/src/Mysqli/MysqliDriver.php:678Copy
  • SELECT * FROM icop0_acym_plugin118μs2.14KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT * FROM icop0_acym_plugin89μs2.14KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT `groups`.*, `groups`.title AS text, `groups`.id AS `value` FROM icop0_usergroups AS `groups`122μs1.36KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT configvalue FROM `icop0_js_job_config` WHERE configname = 'company_seo'132μs856B/components/com_jsjobs/models/configurations.php:103Copy
  • SELECT * FROM `icop0_js_job_config` WHERE configfor = 'jobsharing'285μs1.02KB/components/com_jsjobs/models/configurations.php:82Copy
  • SELECT name AS col FROM `icop0_js_job_companies` WHERE id = 3453106μs856B/components/com_jsjobs/models/company.php:1832Copy
  • SELECT `session_id` FROM `icop0_session` WHERE `session_id` = ?129μs1.63KBParams/libraries/vendor/joomla/session/src/Handler/DatabaseHandler.php:291Copy
  • UPDATE `icop0_session` SET `data` = ? , `time` = ? WHERE `session_id` = ?337μs912BParams/libraries/vendor/joomla/session/src/Handler/DatabaseHandler.php:318Copy