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Field Collections and Recoveries Officer job at Finca Zambia
FINCA Zambia
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Field Collections and Recoveries Officer
2025-04-08T13:03:20+00:00
Finca Zambia
https://www.greatzambiajobs.com/jsjobsdata/data/employer/comp_3099/logo/FINCA%20Zambia.png
FULL_TIME
 
Lusaka
Lusaka
10101
Zambia
Accounting
Accounting & Finance
ZMW
 
MONTH
2025-04-18T17:00:00+00:00
 
Zambia
8

The Field collections and recoveries officer is responsible for coordinating the debit recovery process by identifying and contacting default clients to minimize arrears which client relationship officers have failed to collect.

COMPETENCIES

  • Ability to effectively communicate with customers, colleagues, and stakeholders to resolve debt-related issues.
  • Skill to negotiate payment plans and resolve conflicts with customers in a professional and diplomatic manner.
  • Ability to analyze customer financial data, identify root causes of debt, and develop effective recovery strategies.
  • Ability to prioritize tasks, manage time efficiently, and maintain accurate records and documentation.
  • Understanding of relevant laws, regulations, and industry standards governing credit and collections practices.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Monitoring of the portfolio to identify clients that are above 30 days in arears.
  • Roll back arrears in 30 days par to par 1 day.
  • Identify the root causes of defaults and make recommendations to the supervisor for process improvements.
  • Pass on difficult debtors at appropriate time to legal.
  • Develop payment plans with defaulting clients and making sure that such clients pay according to the plan.
  • Conduct regular field visits to debtors’ locations to discuss outstanding debts.
  • Provide weekly reports on the recoveries

QUALIFICATIONS

  • Diploma/Degree in Banking and Finance, Business Administration, Economics or any other relevant Business-Related Course
  • A minimum of 2 years of relevant work experience in debt collection and credit risk management in a Bank/Microfinance Institution.
  • At least two years of experience in a financial institution, with exposure to credit or lending and debt collection functions.
Monitoring of the portfolio to identify clients that are above 30 days in arears. Roll back arrears in 30 days par to par 1 day. Identify the root causes of defaults and make recommendations to the supervisor for process improvements. Pass on difficult debtors at appropriate time to legal. Develop payment plans with defaulting clients and making sure that such clients pay according to the plan. Conduct regular field visits to debtors’ locations to discuss outstanding debts. Provide weekly reports on the recoveries
Diploma/Degree in Banking and Finance, Business Administration, Economics or any other relevant Business-Related Course A minimum of 2 years of relevant work experience in debt collection and credit risk management in a Bank/Microfinance Institution. At least two years of experience in a financial institution, with exposure to credit or lending and debt collection functions.
Diploma/Degree in Banking and Finance, Business Administration, Economics or any other relevant Business-Related Course A minimum of 2 years of relevant work experience in debt collection and credit risk management in a Bank/Microfinance Institution. At least two years of experience in a financial institution, with exposure to credit or lending and debt collection functions.
associate degree
24
JOB-67f51e989f7a5

Vacancy title:
Field Collections and Recoveries Officer

[Type: FULL_TIME, Industry: Accounting, Category: Accounting & Finance]

Jobs at:
Finca Zambia

Deadline of this Job:
Friday, April 18 2025

Duty Station:
Lusaka | Lusaka | Zambia

Summary
Date Posted: Tuesday, April 8 2025, Base Salary: Not Disclosed

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JOB DETAILS:

The Field collections and recoveries officer is responsible for coordinating the debit recovery process by identifying and contacting default clients to minimize arrears which client relationship officers have failed to collect.

COMPETENCIES

  • Ability to effectively communicate with customers, colleagues, and stakeholders to resolve debt-related issues.
  • Skill to negotiate payment plans and resolve conflicts with customers in a professional and diplomatic manner.
  • Ability to analyze customer financial data, identify root causes of debt, and develop effective recovery strategies.
  • Ability to prioritize tasks, manage time efficiently, and maintain accurate records and documentation.
  • Understanding of relevant laws, regulations, and industry standards governing credit and collections practices.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Monitoring of the portfolio to identify clients that are above 30 days in arears.
  • Roll back arrears in 30 days par to par 1 day.
  • Identify the root causes of defaults and make recommendations to the supervisor for process improvements.
  • Pass on difficult debtors at appropriate time to legal.
  • Develop payment plans with defaulting clients and making sure that such clients pay according to the plan.
  • Conduct regular field visits to debtors’ locations to discuss outstanding debts.
  • Provide weekly reports on the recoveries

QUALIFICATIONS

  • Diploma/Degree in Banking and Finance, Business Administration, Economics or any other relevant Business-Related Course
  • A minimum of 2 years of relevant work experience in debt collection and credit risk management in a Bank/Microfinance Institution.
  • At least two years of experience in a financial institution, with exposure to credit or lending and debt collection functions.

 

Work Hours: 8

Experience in Months: 24

Level of Education: associate degree

Job application procedure
Interested in applying for this job? Click here to submit your application now.

  • If you meet the qualifications and are interested in this opportunity, we encourage you to submit your credentials not later than Wednesday 8 April 2025
  • FINCA, an equal opportunity Employer!

 

All Jobs | QUICK ALERT SUBSCRIPTION

Job Info
Job Category: Accounting/ Finance jobs in Zambia
Job Type: Full-time
Deadline of this Job: Friday, April 18 2025
Duty Station: Lusaka | Lusaka | Zambia
Posted: 08-04-2025
No of Jobs: 1
Start Publishing: 08-04-2025
Stop Publishing (Put date of 2030): 08-04-2066
Apply Now

Caution: Never Pay Money in a Recruitment Process.

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  • SELECT * FROM icop0_jmap_canonicals WHERE `linkurl` = 'https://www.greatzambiajobs.com/jobs/job-detail/job-Field-Collections-and-Recoveries-Officer-job-at-Finca-Zambia-75242'64μs8.94KB/plugins/system/jmap/jmap.php:920Copy
  • SELECT * FROM icop0_acym_configuration220μs4.88KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT * FROM icop0_acym_list WHERE type = 'standard'106μs2.3KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT * FROM icop0_acym_field110μs2.33KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT * FROM icop0_acym_form WHERE active = 1 AND type != 'shortcode'90μs1.2KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT SUM(CASE WHEN `a`.`next_execution` <= :now THEN 1 ELSE 0 END) AS due_count,SUM(CASE WHEN `a`.`locked` IS NULL THEN 0 ELSE 1 END) AS locked_count FROM `icop0_scheduler_tasks` AS `a` WHERE `a`.`state` = 1102μs1.68KBParams/administrator/components/com_scheduler/src/Model/TasksModel.php:466Copy
  • SELECT * FROM `icop0_extensions` WHERE `element` = 'com_gsd' AND `type` = 'component'149μs3.78KB/plugins/system/nrframework/NRFramework/Extension.php:160Copy
  • SHOW FULL COLUMNS FROM `icop0_gsd_config`263μs1.92KB/libraries/vendor/joomla/database/src/Mysqli/MysqliDriver.php:625Copy
  • SELECT * FROM `icop0_gsd_config` WHERE `name` = 'config'76μs912B/libraries/src/Table/Table.php:755Copy
  • SELECT a.* FROM icop0_gsd a WHERE a.state = 1 AND a.plugin = 'menus' AND a.appview IN ('menus','*') ORDER BY a.id desc206μs2.08KB/libraries/src/MVC/Model/BaseDatabaseModel.php:166Copy
  • SHOW FULL COLUMNS FROM `icop0_users`276μs2.2KB/libraries/vendor/joomla/database/src/Mysqli/MysqliDriver.php:625Copy
  • SELECT * FROM `icop0_users` WHERE `id` = :userid109μs4.41KBParams/libraries/src/Table/User.php:104Copy
  • SELECT `g`.`id`,`g`.`title` FROM `icop0_usergroups` AS `g` INNER JOIN `icop0_user_usergroup_map` AS `m` ON `m`.`group_id` = `g`.`id` WHERE `m`.`user_id` = :muserid129μs1.68KBParams/libraries/src/Table/User.php:132Copy
  • SELECT * FROM icop0_jmap_headings WHERE `linkurl` = 'https://www.greatzambiajobs.com/jobs/job-detail/job-Field-Collections-and-Recoveries-Officer-job-at-Finca-Zambia-75242'124μs1.05KB/plugins/system/jmap/jmap.php:1135Copy
  • SELECT `original_text`, `target_text`, `original_text_regex`, `target_text_regex` FROM `icop0_jmap_text_replacements` WHERE `published` = 1103μs1008B/plugins/system/jmap/jmap.php:508Copy
  • SELECT `value` FROM icop0_acym_configuration WHERE `name` LIKE "%regacy" OR `name` LIKE "%\_sub"204μs856B/plugins/system/acymtriggers/acymtriggers.php:430Copy
  • SHOW TABLES712μs8.82KB/libraries/vendor/joomla/database/src/Mysqli/MysqliDriver.php:678Copy
  • SELECT * FROM icop0_acym_plugin75μs2.14KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT * FROM icop0_acym_plugin65μs2.14KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT `groups`.*, `groups`.title AS text, `groups`.id AS `value` FROM icop0_usergroups AS `groups`130μs1.36KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT configvalue FROM `icop0_js_job_config` WHERE configname = 'company_seo'126μs856B/components/com_jsjobs/models/configurations.php:103Copy
  • SELECT * FROM `icop0_js_job_config` WHERE configfor = 'jobsharing'234μs1.02KB/components/com_jsjobs/models/configurations.php:82Copy
  • SELECT name AS col FROM `icop0_js_job_companies` WHERE id = 309967μs856B/components/com_jsjobs/models/company.php:1832Copy
  • SELECT `session_id` FROM `icop0_session` WHERE `session_id` = ?156μs1.63KBParams/libraries/vendor/joomla/session/src/Handler/DatabaseHandler.php:291Copy
  • UPDATE `icop0_session` SET `data` = ? , `time` = ? WHERE `session_id` = ?368μs912BParams/libraries/vendor/joomla/session/src/Handler/DatabaseHandler.php:318Copy