Summary
Date Posted: Tuesday, September 17 2024, Base Salary: Not Disclosed

JOB DETAILS:
Job Description
Ict Officer-Operations Support, Salary Grade Zra06 (3 Positions), Business Facilitation, Ict Function
A. Purpose
Reporting directly to the Senior ICT Officer Operations Support – Head Office, the job holder will be responsible for effectively supporting the Zambia Revenue Authority business through the provision of timely, efficient, effective, and professional Information & communication technology end-user support through consultation, agreements and research with internal and external Authority stakeholders as well as provide end-user training/awareness on necessary applications or systems for the purpose of achieving organisation goals.
Responsibility:

B. DUTIES AND RESPONSIBILITIES
1. Tracking, updating, resolving, closing and dealing with all incidences/or requests assigned within agreed time periods;
2. Ensuring that end-users are making proper usage of provided ICT end-user systems;
3. Ensuring that end-users are utilizing the available features on ICT end-user desktop application systems;
4. Providing introductory on-line and/or classroom training/awareness on Authority various end-user desktop productivity software applications;
5. Performing software installations, configurations and security updates as needed;
6. Actively performing installation, move, add, change on end-user software and hardware assets and are properly accounted for and managed as needed;
7. Creating and maintaining tips and tricks solutions for online database and share net portal;
8. Ensuring that end-user equipment and accessories adhere to ICT standards;
9. Creating, maintaining, enforcing and provide end-user systems documentation, procedures and manuals;
10. Performing repairs of all faulty IT desktop end-user equipment and accessories brought to operations helpdesk unit;
11. Performing and/or supervise routine maintenance of IT end-user equipment;
12. Ensuring the availability of much needed IT end-user services, spares, and essential tools;
13. Using initiative to identify all possible opportunities to anticipate, support and streamline the work and responsibilities of the ICT Operations within the ICT department;
14. Carrying out innovative research work on latest ICT systems and trends in the world and provide advice and/or recommendations to the ICT management on IT technical & operations, and security matters.

C. MINIMUM REQUIREMENTS
1. Grade 12 School Certificate or General Certificate of Education (GCE) equivalent with five (5) Credits or better;
2. Diploma in Computer Science, or Information Technology, or Engineering, or equivalent;
3. Minimum of four (4) years relevant post qualifying work experience in the Information & Communications Technology profession;
4. ITSM Certified will be added advantage; and
5. Must be a valid member of ICTAZ or any other relevant professional body.

D. OTHER SKILLS AND ATTRIBUTES
1. High level of integrity
2. Strong incorruptible character
3. Self-motivated
4. High level of personal organization
5. Self-disciplined and principled
6. Accommodating personality

Work Hours: 8

Experience in Months: 48

Level of Education: Postgraduate Degree

Job application procedure
1. Candidates who meet the above role specifications and required competencies should apply online on ARUTI SYSTEM before close of business (1700 Hours) on Friday, 20th September, 2024. Submit your application including a cover letter, curriculum vitae, certified Grade 12 and Degree Certificates including Only relevant certificates and professional subscription as one (1) PDF file.
2. Applications for employment must be addressed to the Director Human Resource, clearly indicating the position applied for not later than the deadline. Applications received after the deadline shall not be considered and only candidates that meet the criteria shall be contacted.
Experience : 4.0 Year(s)
• Job Opening date : 16-Sep-2024
• Job closing date : 20-Sep-2024
• Interested and qualified? Click here to apply

All Jobs

QUICK ALERT SUBSCRIPTION