Summary
Date Posted: Wednesday, August 10, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
Job Purpose
This position is responsible for the day-to-day operation of the Bank's computer systems and network ensuring 24/7 Operation of systems and when problem e , efecting quick and permanent solutions In addition to manage the implementation of ICT projects and the operations of the Helpdesk

Key Responsibilities
1. Creates and maintains infrastructure and security standards, documentation and procedures of the Bank.
2 Develops a proactive approach to IT support and conducts regular customer service feedback surveys
3. Ensures detailed analysis of incidents to determine incident trends, and makes recommendations based on findings
4. Ene Sociated Policies. Procedures and Standards are produced, communicated and implemented
5. Coordinates all ICT p ects in liaison with other project managers) and the planning thereof to ensure that appropriate resources are available and assigned accordingly
6. Manages and maintains the disaster recovery site in line with best practise and ensures that Disaster Recovery Plans are tested and DRP documents updated
7. Manages vendor relationships and ensures timely effective provision of technical support
8. Provides technical advice on new technology that is appropriate to banking services
9. Direct and coordinate a team of tech support specialists help desk technicians
10. Prioritize related problems as they come in to Help Desk and escalate when necessary
11. Regularly analyse and review logs to determine if problems are imminent and develop solutions before they OCGU
12. Fallow up with customers to gauge their satisfaction with problem resolution identity tech support problem areas (ie negative trends and, of warranted, implement corrective actions

Qualifications and experience
1. Grade 12 Certificate with 50' with creditor better in Mathematics and English
2. Minimum Degree in Computer Science Computer Engineering information Technology information Systems
3. Minimum of five (5) years proven experience in technical support is desired of which three (3) years must be management level though a similar amount of experience in a customer support role would be very helpful
4. Experience as a team leader in any area of it will be considered
5. Good communication skills and the ability to work well with people at all levels are essential must be customer focused
6. Strong computer analytical and organisational skills
7. Must be able to work quickly and methodically, a problem solver and possess a positive, take-charge attitude
8. Appropriate project management and/or technical support management certification will be an added advantage

Work Hours: 8

Experience in Months: 60

Level of Education: Bachelor Degree

Job application procedure
Applications, supporting documentations and CVs should be emailed to recruitment@investrustbank.co.zm  not later than 15th August, 2022

All Jobs

QUICK ALERT SUBSCRIPTION