Request for Proposals – IT Support Services at CBM Zambia Christian Blind Mission

Christian Blind Mission Zambia is a disability inclusive organization committed to improving life of people with disabilities in the poorest communities of the world. Through our disability-inclusive development approach, we address the barriers that hinder access and participation and actively seek to ensure the full participation of people with disabilities as empowered self-advocates in all development and emergency response processes.

Christian Blind Mission (CBM) invites applications from eligible suppliers for IT support services for the Country Office.

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Core responsibilities:

• Troubleshoot and provide technical support with guidance of CBM’s IT department.
• Register defects and failures within the IT system, analysis of problems, solving such problems and the respective documentation.
• Setup equipment for the office during onsite and offsite meetings/functions
• Configure certain hardware equipment such as printers with the guidance of CBM’s IT personnel.
• Asses and give recommendation for replacement of specific equipment.

Professional profile and requirements

• Practical knowledge on and troubleshooting of computer-related work including laptops, networks, printers, and common office applications
• Experience in handling IT and help-desk support.
• Trustworthy.
• Ability to work in an international team with clear communication structures.
• Understanding that CBM is an international organisation with a global IT strategy which provides the framework for the local IT.
• Ability to work under pressure and meet deadlines.
• Flexible, resourceful and active.
• Willingness to learn.

Some tasks include, but not limited to:

• Regular Tasks Personal Computer
• Check computer hardware and clean up (dust/dirt removal)
• Computer Software Clean up.
• Remove unwanted Software
• All other programs and tools only on business case after agreed with IT Department
• Check the presence and the actuality of an antivirus software/personal firewall.
• Check that the latest MS updates are applied.
• Update software (like Adobe Reader, Flash player, Java etc.).
• Each machine must be checked at least once every month. A documentation of each check must be prepared.
• Check computer hardware and clean up
• Recording of IT inventory in the office

Documents required:

• Business Profile including contact details, physical address
• Business registration/licence certificates
• Copy of suppliers valid Zambia Revenue Authority Tax Clearance, Value Added Tax (VAT) registration and With Holding Tax Exemption Certificates
• List of current customers and their contact details (references)
• Evidence of financial capacity (Proof of bank account, bank statements not later than three months and audited accounts)
• Proposal with clearly indicated payment terms

Submission Procedure

Please send all documents via email to procurement.zambia@cbm.org, by the 12th November 2022.