Summary
Date Posted: Tuesday, March 01, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
Job Summary
The retention intern will engaged existing customers by:
Tele-Selling a range of insurance products, in accordance with set procedures, to meet individual customer needs and achieve allocated goals.
Addressing customer sales and product and transactional processing requirements, in accordance with set procedures, to ensure that customers receive an exceptional service.
• Identifying complex and non-standard customer requirements, and other sales opportunities, and referring them to more experienced colleagues or the most appropriate Specialist colleague to ensure achievement of Outbound and overall Contact Centre goals.

Job Description
• Operations coordination: Provide entry level administrative and operations coordination support against standard operating procedures | Ad Hoc duties: Provide support to customers and team as required to ensure team performance on an ongoing basis | Compliance and Risk Management: Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards
• Additional duties:
• Managing, and where appropriate escalating, customer queries, complaints and feedback effectively, to achieve the best possible outcome for the customer in line with Regulation, Absa’ policy and best practice.
• Working with team leader and other colleagues to enable the delivery of consistently high standards of ‘seamless’ customer service across all relevant customer propositions.
• Proactively developing the necessary knowledge and skills needed to achieve successful delivery and provide accurate and current advice and appropriate support to customers and colleagues

Education
Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)


Work Hours: 8

Experience in Months: 24

Level of Education: Associate Degree

Job application procedure
To apply for this job please visit absa.wd3.myworkdayjobs.com.

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