Senior Customer Service Assistant job at Bayport Financial Services (Z) Limited
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Vacancy title: Senior Customer Service Assistant

[ Type: FULL TIME , Industry: Financial Services , Category: Customer Service ]

Jobs at:

Bayport Financial Services (Z) Limited

Deadline of this Job:
04 October 2022  

Duty Station:
Within Zambia , Kasama , South - Central Africa

Summary
Date Posted: Friday, September 30, 2022 , Base Salary: Not Disclosed

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Learn more about Bayport Financial Services (Z) Limited
Bayport Financial Services (Z) Limited jobs in Zambia

JOB DETAILS:
JOB SUMMARY
Reporting to the Branch Head, the Senior Customer Service Assistant (SCSA) is the primary contact person between Bayport and the Client. He or she interacts with the clients on the Bayport portfolio to educate them about the various products the company has to offer. The SCSA advises customers on the loan issuance process, requirements, the different products offered by the institution and ensures that all necessary procedures as outlined by the company are adhered to before issuing a loan.

JOB SPECIFICATIONS
The jobholder will be responsible for all the deposit mobilisation activities including but not limited to the following:
Loan Generation
• To accurately create the customers’ loan account in the system by capturing accurate information
• To collect, compile and process documentation required for issuing loans
• To accurately complete the loan applications and send them to the Credit Assessment Unit
Quality Assurance
• To ensure that the client signs and submits all requisite valid documentation for the loan issuance process
• Ensure that Clients’ documents are checked and verified for completeness
Cash Management
• To pay out cash to clients whose loans have been approved
• Reconciliation of cash and daily reports
• Receive cash payments from clients and issue out receipts
• To conduct daily cash reconciliations and cash verifications
• Keep cash secure at all times and maintain high level of safety
• To ensure that the cash management procedures are adhered to at all times
Exceptions and refunds handling
• To raise exceptions and refund requests correctly and attach the supporting documentation.
Mobile operations
• Act as the Team leader for the mobile operations and must ensure that the team achieves and exceeds targets for mobiles
• Ensure that the mobile checklist is completed to ensure that they have all the requirements
Customer Service
• Ensure that excellent Customer service is given to all clients
• Management of suggestion boxes.
• Ensure that all Client queries are escalated to the Branch Operations Supervisor and/or Branch Manager.
Operational Excellence
• Excellent Records management skills
• Preparation of the daily transaction reports
• Preparation of the call reports after every marketing activity
• Must accurately prepare petty cash reconciliations

MINIMUM ENTRY REQUIREMENTS
• Bachelor’s Degree in Banking, Business or related discipline
• Experience in the financial service industry or in a sales role will be an added advantage

OTHER SKILLS AND ATTRIBUTES
• Computer literacy
• Excellent communication, interpersonal and organization skills
• Good numerical skills
• Excellent sales and negotiation skills


Job Experience: No Requirements

Work Hours: 8


Level of Education:
Bachelor Degree

Job application procedure
Suitable candidates must send their applications and CVs to careers@bayport.co.zm with the position applied for as the email subject.
The closing date for receiving applications is Tuesday 4 October 2022. Only shortlisted candidates will be contacted.



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Job Info
Job Category: Customer Service jobs in Zambia
Job Type: Full-time
Deadline of this Job: 04 October 2022
Duty Station: Lusaka
Posted: 30-09-2022
No of Jobs: 1
Start Publishing: 30-09-2022
Stop Publishing (Put date of 2030): 30-09-2066
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  • SELECT SUM(CASE WHEN `a`.`next_execution` <= :now THEN 1 ELSE 0 END) AS due_count,SUM(CASE WHEN `a`.`locked` IS NULL THEN 0 ELSE 1 END) AS locked_count FROM `icop0_scheduler_tasks` AS `a` WHERE `a`.`state` = 186μs1.68KBParams/administrator/components/com_scheduler/src/Model/TasksModel.php:466Copy
  • SELECT * FROM `icop0_extensions` WHERE `element` = 'com_gsd' AND `type` = 'component'143μs3.78KB/plugins/system/nrframework/NRFramework/Extension.php:160Copy
  • SHOW FULL COLUMNS FROM `icop0_gsd_config`232μs1.92KB/libraries/vendor/joomla/database/src/Mysqli/MysqliDriver.php:625Copy
  • SELECT * FROM `icop0_gsd_config` WHERE `name` = 'config'74μs912B/libraries/src/Table/Table.php:755Copy
  • SELECT a.* FROM icop0_gsd a WHERE a.state = 1 AND a.plugin = 'menus' AND a.appview IN ('menus','*') ORDER BY a.id desc190μs2.08KB/libraries/src/MVC/Model/BaseDatabaseModel.php:166Copy
  • SHOW FULL COLUMNS FROM `icop0_users`296μs2.2KB/libraries/vendor/joomla/database/src/Mysqli/MysqliDriver.php:625Copy
  • SELECT * FROM `icop0_users` WHERE `id` = :userid120μs4.41KBParams/libraries/src/Table/User.php:104Copy
  • SELECT `g`.`id`,`g`.`title` FROM `icop0_usergroups` AS `g` INNER JOIN `icop0_user_usergroup_map` AS `m` ON `m`.`group_id` = `g`.`id` WHERE `m`.`user_id` = :muserid118μs1.68KBParams/libraries/src/Table/User.php:132Copy
  • SELECT * FROM icop0_jmap_headings WHERE `linkurl` = 'https://www.greatzambiajobs.com/jobs/job-detail/job-Senior-Customer-Service-Assistant-job-at-Bayport-Financial-Services-Z-Limited-39557'98μs1.05KB/plugins/system/jmap/jmap.php:1135Copy
  • SELECT `original_text`, `target_text`, `original_text_regex`, `target_text_regex` FROM `icop0_jmap_text_replacements` WHERE `published` = 159μs1008B/plugins/system/jmap/jmap.php:508Copy
  • SELECT `value` FROM icop0_acym_configuration WHERE `name` LIKE "%regacy" OR `name` LIKE "%\_sub"278μs856B/plugins/system/acymtriggers/acymtriggers.php:430Copy
  • SHOW TABLES991μs8.82KB/libraries/vendor/joomla/database/src/Mysqli/MysqliDriver.php:678Copy
  • SELECT * FROM icop0_acym_plugin88μs2.14KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT * FROM icop0_acym_plugin97μs2.14KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT `groups`.*, `groups`.title AS text, `groups`.id AS `value` FROM icop0_usergroups AS `groups`87μs1.36KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT configvalue FROM `icop0_js_job_config` WHERE configname = 'company_seo'135μs856B/components/com_jsjobs/models/configurations.php:103Copy
  • SELECT * FROM `icop0_js_job_config` WHERE configfor = 'jobsharing'251μs1.02KB/components/com_jsjobs/models/configurations.php:82Copy
  • SELECT name AS col FROM `icop0_js_job_companies` WHERE id = 258975μs856B/components/com_jsjobs/models/company.php:1832Copy
  • SELECT `session_id` FROM `icop0_session` WHERE `session_id` = ?121μs1.63KBParams/libraries/vendor/joomla/session/src/Handler/DatabaseHandler.php:291Copy
  • UPDATE `icop0_session` SET `data` = ? , `time` = ? WHERE `session_id` = ?799μs912BParams/libraries/vendor/joomla/session/src/Handler/DatabaseHandler.php:318Copy