Summary
Date Posted: Monday, June 17 2024, Base Salary: Not Disclosed

JOB DETAILS:
Job Purpose
• To handle all customer care interactions by providing consistent standards of service to Airtel customers, ensuring customer satisfaction, effective selling and to build and retain excellent customer relationships.

Core Responsibilities Are:
• Ensure Customer Satisfaction through consistent standards of service excellence through implementation of continuous improvement initiatives.
• Provide excellent customer relationship management by resolving customer queries, selling, retention and relationship building.
• Promote Airtel brand image by managing service delivery aligned to customer needs and business objectives.
• Adhere to good work ethics.

Requirements
Educational Qualifications & Functional / Technical Skills:
• Diploma/Degree in a Commercial Discipline or related field

Relevant Experience:
• At least 2 years ‘experience in a similar role.
• In-depth understanding of Cash Management

Competencies Required For The Post
• Able to operate in a performance driven organization.
• Good organizational and teamwork skills.
• Self-motivated, enthusiastic, energetic.
• Attention to detail.
• Confident, assertive with good negotiation skills.
• Excellent time Management Skills.
• Customer-centric.

Work Hours: 8

Experience in Months: 24

Level of Education: Postgraduate Degree

Job application procedure
• Closing Date:
• Suitable candidates requested to apply by sending through their CV’s to jobs@zm.airtel.com  Closing date for receiving applications is Wednesday, 19th June 2024. .
• Airtel is an Equal Opportunity Employer and is non-discriminatory on the basis of race, gender, disability, ethnic grouping.
• Please note that due to the high volume of applications received, only shortlisted candidates will be contacted.

All Jobs

QUICK ALERT SUBSCRIPTION