12 Contact Centre Agents job at Sanlam Life Insurance Zambia Limited
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Vacancy title: 12 Contact Centre Agents

[ Type: FULL TIME , Industry: Insurance , Category: Admin & Office ]

Jobs at:

Sanlam Life Insurance Zambia Limited

Deadline of this Job:
Friday, June 23 2023 

Duty Station:
Within Zambia , Lusaka, South - Central Africa

Summary
Date Posted: Saturday, May 13 2023, Base Salary: Not Disclosed

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Learn more about Sanlam Life Insurance Zambia Limited
Sanlam Life Insurance Zambia Limited jobs in Zambia

JOB DETAILS:
We’re in the business of planning for tomorrow. The never-ending pursuit of meticulously crafting our clients’ futures. We do this by truly appreciating the value of money and turning the materials we are given into something more. It’s our trade and it is something we are passionate about. It’s what makes us Live with Confidence.
Sanlam Life Insurance Zambia Limited seeks to recruit qualified and experienced professionals in the following vacancy:

Job Summary
Reporting to the Customer Services Manager, the Contact Centre Officer is responsible for providing information, and responding to queries and complaints in order to ensure that customers are satisfied with Sanlam’s products, services, and features. The Contact Centre Officer will also be responsible for generating sales leads for the Contact Centre.

Main Duties/ Responsibilities
These will be in two main areas:
Customer Experience
• Attending to all walk-in and telephone clients and directing them accordingly.
• Ensuring that all incoming calls and queries are answered promptly, providing first contact resolution, and providing accurate and satisfactory answers to customer queries and concerns.
• Ensuring that all complaints are promptly handled and escalated as and when required, and de-escalating situations involving dissatisfied customers, offering patient assistance and support.
• Ensuring that all claims’ documents submitted via digital platforms by clients are thoroughly checked and paid for within the Claims turnaround time.
• Ensuring that clients’ requests are acknowledged, and that all complaints are lodged and resolved within 7 working days.
• Liaising with back office for necessary corrective processes, and collaborating with other contact centre professionals to improve customer service.
• Keeping accurate Inbound Client Records.
• Reviewing client accounts and providing updates and information about their policies.
• Ensuring that customer engagements are done via all touch points.
Sales
• Calling existing and potential clients to inform them about the company’s new products, services, and policies.
• Converting Online Leads into sales, and mining for leads from all Customer touch points.
• Cross selling and up-selling on existing clients.
• Ensuring customer retention of non-taken policies, and reinstatements.
• Quantitatively increasing productivity of E-Channel sales.
• Achievement of monthly/ quarterly/ bi-annual and annual sales targets and provision of reports on the numbers of leads received, and numbers of customers contacted.
• Liaison with the Digital marketing team to cultivate leads and converting them into sales.

Minimum Qualifications and Experience
• Grade 12 Certificate (or equivalent)
• Diploma in Business Administration and or Diploma in Sales and Marketing
• Insurance Qualification from a recognized institution shall be an added advantage.
• Minimum of one (1) year’s relevant experience in a contact center.

Skills and Attributes
The successful candidate must be fast-thing, innovative and has the following:
• Computer literacy.
• Phone-etiquette skills, including familiarity with complex or multi-line phone systems.
• Troubleshooting skills.
• Strong written and verbal communication skills.
• Effective and active listening skills.
• Exceptional interpersonal and rapport building skills.
• A patient and empathetic attitude.
• Strong time management and organizational skills.
• Adaptability and flexibility.
• Must be comfortable working in a fast-paced environment.
• Basic understanding of the insurance industry which can be nurtured into an in-depth knowledge of our company’s products and services.
• Ability to speak multiple languages, especially those common to our clientele.

Work Hours: 8


Experience in Months: 12

Level of Education:
Associate Degree

Job application procedure
Interested candidates who meet the minimum qualifications should apply to the Executive Head of Human Capital, Sanlam Life Insurance Zambia Limited, Zenera House, Corner Lagos and Lubuto Roads P.O. Box 31991, Lusaka Zambia, or email to vacancies@zm.sanlam.com  not later than Tuesday 23rd May 2023.
Only shortlisted candidates will be contacted.



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QUICK ALERT SUBSCRIPTION

Job Info
Job Category: Administrative jobs in Zambia
Job Type: Full-time
Deadline of this Job: 23 May 2023
Duty Station: Lusaka
Posted: 13-05-2023
No of Jobs: 1
Start Publishing: 13-05-2023
Stop Publishing (Put date of 2030): 13-05-2066
Apply Now

Caution: Never Pay Money in a Recruitment Process.

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  • SELECT * FROM icop0_acym_configuration277μs4.88KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT * FROM icop0_acym_list WHERE type = 'standard'125μs2.3KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT * FROM icop0_acym_field115μs2.33KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT * FROM icop0_acym_form WHERE active = 1 AND type != 'shortcode'100μs1.2KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT SUM(CASE WHEN `a`.`next_execution` <= :now THEN 1 ELSE 0 END) AS due_count,SUM(CASE WHEN `a`.`locked` IS NULL THEN 0 ELSE 1 END) AS locked_count FROM `icop0_scheduler_tasks` AS `a` WHERE `a`.`state` = 1101μs1.68KBParams/administrator/components/com_scheduler/src/Model/TasksModel.php:466Copy
  • SELECT * FROM `icop0_extensions` WHERE `element` = 'com_gsd' AND `type` = 'component'213μs3.78KB/plugins/system/nrframework/NRFramework/Extension.php:160Copy
  • SHOW FULL COLUMNS FROM `icop0_gsd_config`285μs1.92KB/libraries/vendor/joomla/database/src/Mysqli/MysqliDriver.php:625Copy
  • SELECT * FROM `icop0_gsd_config` WHERE `name` = 'config'97μs912B/libraries/src/Table/Table.php:755Copy
  • SELECT a.* FROM icop0_gsd a WHERE a.state = 1 AND a.plugin = 'menus' AND a.appview IN ('menus','*') ORDER BY a.id desc209μs2.08KB/libraries/src/MVC/Model/BaseDatabaseModel.php:166Copy
  • SHOW FULL COLUMNS FROM `icop0_users`401μs2.2KB/libraries/vendor/joomla/database/src/Mysqli/MysqliDriver.php:625Copy
  • SELECT * FROM `icop0_users` WHERE `id` = :userid132μs4.41KBParams/libraries/src/Table/User.php:104Copy
  • SELECT `g`.`id`,`g`.`title` FROM `icop0_usergroups` AS `g` INNER JOIN `icop0_user_usergroup_map` AS `m` ON `m`.`group_id` = `g`.`id` WHERE `m`.`user_id` = :muserid110μs1.68KBParams/libraries/src/Table/User.php:132Copy
  • SELECT * FROM icop0_jmap_headings WHERE `linkurl` = 'https://www.greatzambiajobs.com/jobs/job-detail/job-12-Contact-Centre-Agents-job-at-Sanlam-Life-Insurance-Zambia-Limited-45652'71μs1.05KB/plugins/system/jmap/jmap.php:1135Copy
  • SELECT `original_text`, `target_text`, `original_text_regex`, `target_text_regex` FROM `icop0_jmap_text_replacements` WHERE `published` = 160μs1008B/plugins/system/jmap/jmap.php:508Copy
  • SELECT `value` FROM icop0_acym_configuration WHERE `name` LIKE "%regacy" OR `name` LIKE "%\_sub"413μs856B/plugins/system/acymtriggers/acymtriggers.php:430Copy
  • SHOW TABLES955μs8.82KB/libraries/vendor/joomla/database/src/Mysqli/MysqliDriver.php:678Copy
  • SELECT * FROM icop0_acym_plugin82μs2.14KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT * FROM icop0_acym_plugin123μs2.14KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT `groups`.*, `groups`.title AS text, `groups`.id AS `value` FROM icop0_usergroups AS `groups`71μs1.36KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT configvalue FROM `icop0_js_job_config` WHERE configname = 'company_seo'71μs856B/components/com_jsjobs/models/configurations.php:103Copy
  • SELECT * FROM `icop0_js_job_config` WHERE configfor = 'jobsharing'214μs1.02KB/components/com_jsjobs/models/configurations.php:82Copy
  • SELECT name AS col FROM `icop0_js_job_companies` WHERE id = 294352μs856B/components/com_jsjobs/models/company.php:1832Copy
  • SELECT `session_id` FROM `icop0_session` WHERE `session_id` = ?158μs1.63KBParams/libraries/vendor/joomla/session/src/Handler/DatabaseHandler.php:291Copy
  • UPDATE `icop0_session` SET `data` = ? , `time` = ? WHERE `session_id` = ?5.81ms912BParams/libraries/vendor/joomla/session/src/Handler/DatabaseHandler.php:318Copy