Summary
Date Posted: Wednesday, February 08, 2023 , Base Salary: Not Disclosed

JOB DETAILS:
Reporting Line: Branch Manager
Business Unit: Operations Department
Location : Lusaka, Solwezi, Kasama, Kabwe, Mongu and Ndola

Job Purpose:
The purpose and role of the position is to vet Loan applications, recommend them for approval, and ensure excellent customer service delivery.

Key Outputs & Responsibilities:-
• Achieve sales targets as set on a monthly basis. Maintain excellent customer relations
• Achieve 100% collection target for all loans issued
• Ensure that Customers are served within the stipulated TAT.
• Ensure effective customer Complaint Resolution
• Correct data capture of all loan applications in the system Ensure compliance to all company policies and procedures. Customer Retention/ Stakeholder Management

Qualifications & Experience
• Grade 12 School Certificate with 5 credits including English and Mathematics Business related degree or Higher level diploma, or any other professional qualification,
• Wide sales and marketing knowledge
• Minimum 2 years working experience in microfinance, or banking institution

Work Hours: 8

Experience in Months: 24

Level of Education: Professional Certificate

Job application procedure
Interested Applicants who meet the job requirements should e-mail their CV's to recruitment@mfz.com.  Only shortlisted candidates will be contacted. Be sure to include the job applied for in the subject field. Closing date: Monday, 13th February,2023




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