Summary
Date Posted: Monday, October 02 2023, Base Salary: Not Disclosed

JOB DETAILS:
Overall Objective: The overall objective of this role is to identify, evaluate and monitor the non-performing loan accounts and implement a recovery action plan to achieve timely and maximum recovery at a minimal cost and appropriate turn-around time

Job Responsibilities
• Locate and notify delinquent borrowers and guarantors by personal visits, telephone, or mail in order to solicit payment or seize loans collaterals.
• Maintain telephone and direct contact with borrowers and guarantors according to established guidelines and standards to ensure prompt payment.
• Manage collection efforts with a high level of persuasiveness & professionalism.
• Negotiate payments while continuing to build a relationship with borrowers and guarantors.
• Maintain positive customer relationship.
• Record information about the financial status of borrowers and the status of collection efforts.
• Establish contacts to facilitate the quick sale of confiscated assets.
• Prompt follow up with assigned court bailiffs, auctioneers, and other debt recovery agents and advise Management on all allocated loans.
• Maintain a proper diary in Excel Spreadsheet format, for all the scheduled debt recovery activities e.g., demand notice expiry, advertisement notice expiry, auction date, etc. to be shared with branch management and Debt Recovery Manager.

Qualifications:
• Certified grade 12 certificate with a minimum of credit in English and Mathematics
• Any business or accounts related Diploma or Degree, preferably in Banking and Finance, Economics, Business Administration
• A minimum of 2 years of relevant work experience in debt collection and credit risk management in a Non-Bank Financial Institution /Microfinance Institution will be an added advantage
• Qualifications in Credit Management/Debt Collection will be a definite advantage.
• At least two to three years of experience in banking operations, with exposure to credit or lending and debt collection functions.
• Good communication and negotiation skills
• Excellent interpersonal skills
• Maturity, honesty, integrity, and a strong sense of ethics
• The ability to remain calm in stressful situations.
• Persuasive, persistent, and firm. Willingness to work in the field
• Strong analytical skills and Investigative skills to ensure all loan repayments
• Preferably based in respective location of application with own accommodation

Work Hours: 8

Experience in Months: 24

Level of Education: Bachelor Degree

Job application procedure
• Please clearly indicate the job title in the subject of your email and use your full name and the job you are applying for as the filename of your application for example, Collections & Recoveries Officer_Aaron_Banda. Applications should consist of your CV and Academic Qualifications. Hand delivered or posted applications will not be accepted. The closing date for accepting applications is 4 October, 2023. Only short listed candidates will be contacted.
• Kindly submit your details to hr@lolczambia.com 

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