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3 Temp – Surveillance Technician job at Infratel
INFRATEL
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21 Days Ago
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3 Temp – Surveillance Technician
2025-04-23T15:06:33+00:00
Infratel
https://www.greatzambiajobs.com/jsjobsdata/data/employer/comp_3549/logo/Infratel.png
FULL_TIME
 
Copperbelt Province
Lusaka
10101
Zambia
Telecommunications
Computer & IT
ZMW
 
MONTH
2025-04-30T17:00:00+00:00
 
Zambia
8

Job Description

Responsible for all real-time monitoring of Transmission network alarms and alerts received from the NMS, EMS and NE’s. The incumbent will be responsible for identifying and diagnosing all network alarms/alerts and performing first level intervention on all incidents before raising escalation tickets to Network Support and/or Field Teams. The incumbent will be operating from our Kitwe Data Centre.

Key Responsibilities

Alert/Alarm Management

  • To ensure effective monitoring of all network and service alarms of Data Centre

Problem Management

  • Undertake first level problem Diagnosis, Correlation and Intervention

Ticket Management

  • Raise of Trouble Ticket
  • Escalation to appropriate teams until resolution
  • Closure of TT
  • All stakeholder notification

Reporting

  • Report on all matters affecting service quality
  • Escalate all matters on time so that service is restored asper SLA metrics agreed with clients.
  • Update the incident management system with appropriate information whenever any incident occurs.

Health Checks

  • Perform basic daily weekly system health checks to ascertain system uptime

Customer Support

  • Handle support calls and advise clients in customer friendly manner

Security

  • Always ensure compliance to privacy and security standards

Minimum Qualifications

  • Diploma in Power/Telecommunications or a relevant IT qualification
  • Member of EIZ or ICTAZ

Key Competencies and Skills

  • Extensive knowledge and hands on demonstrated capability of performing basic troubleshooting on ICT equipment, power & cooling equipment and access control.
  • Identifies problems/issues.
  • People Skills
  • Ability to quickly respond to any incident
  • Analytical thinking and eager to learn
  • Business understanding
  • Communication skills
  • Able to set own priorities.
  • Uses discretion to complete assignments;
  • Independently applies knowledge of technical practices and specialty area standards.
  • Sober and ability to follow safety rules and procedures
  • Independently completes assignments;
  • Cultivates good peer working relationship

Years of Experience Required

  • 1 to 2 years 'experience working in a support role or in the Network Operations Centre
Alert/Alarm Management To ensure effective monitoring of all network and service alarms of Data Centre Problem Management Undertake first level problem Diagnosis, Correlation and Intervention Ticket Management Raise of Trouble Ticket Escalation to appropriate teams until resolution Closure of TT All stakeholder notification Reporting Report on all matters affecting service quality Escalate all matters on time so that service is restored asper SLA metrics agreed with clients. Update the incident management system with appropriate information whenever any incident occurs. Health Checks Perform basic daily weekly system health checks to ascertain system uptime Customer Support Handle support calls and advise clients in customer friendly manner Security Always ensure compliance to privacy and security standards
Extensive knowledge and hands on demonstrated capability of performing basic troubleshooting on ICT equipment, power & cooling equipment and access control. Identifies problems/issues. People Skills Ability to quickly respond to any incident Analytical thinking and eager to learn Business understanding Communication skills Able to set own priorities. Uses discretion to complete assignments; Independently applies knowledge of technical practices and specialty area standards. Sober and ability to follow safety rules and procedures Independently completes assignments; Cultivates good peer working relationship
Diploma in Power/Telecommunications or a relevant IT qualification Member of EIZ or ICTAZ
associate degree
12
JOB-680901f9ea132

Vacancy title:
3 Temp – Surveillance Technician

[Type: FULL_TIME, Industry: Telecommunications, Category: Computer & IT]

Jobs at:
Infratel

Deadline of this Job:
Wednesday, April 30 2025

Duty Station:
Copperbelt Province | Lusaka | Zambia

Summary
Date Posted: Wednesday, April 23 2025, Base Salary: Not Disclosed

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Learn more about Infratel
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JOB DETAILS:

Job Description

Responsible for all real-time monitoring of Transmission network alarms and alerts received from the NMS, EMS and NE’s. The incumbent will be responsible for identifying and diagnosing all network alarms/alerts and performing first level intervention on all incidents before raising escalation tickets to Network Support and/or Field Teams. The incumbent will be operating from our Kitwe Data Centre.

Key Responsibilities

Alert/Alarm Management

  • To ensure effective monitoring of all network and service alarms of Data Centre

Problem Management

  • Undertake first level problem Diagnosis, Correlation and Intervention

Ticket Management

  • Raise of Trouble Ticket
  • Escalation to appropriate teams until resolution
  • Closure of TT
  • All stakeholder notification

Reporting

  • Report on all matters affecting service quality
  • Escalate all matters on time so that service is restored asper SLA metrics agreed with clients.
  • Update the incident management system with appropriate information whenever any incident occurs.

Health Checks

  • Perform basic daily weekly system health checks to ascertain system uptime

Customer Support

  • Handle support calls and advise clients in customer friendly manner

Security

  • Always ensure compliance to privacy and security standards

Minimum Qualifications

  • Diploma in Power/Telecommunications or a relevant IT qualification
  • Member of EIZ or ICTAZ

Key Competencies and Skills

  • Extensive knowledge and hands on demonstrated capability of performing basic troubleshooting on ICT equipment, power & cooling equipment and access control.
  • Identifies problems/issues.
  • People Skills
  • Ability to quickly respond to any incident
  • Analytical thinking and eager to learn
  • Business understanding
  • Communication skills
  • Able to set own priorities.
  • Uses discretion to complete assignments;
  • Independently applies knowledge of technical practices and specialty area standards.
  • Sober and ability to follow safety rules and procedures
  • Independently completes assignments;
  • Cultivates good peer working relationship

Years of Experience Required

  • 1 to 2 years 'experience working in a support role or in the Network Operations Centre

 

Work Hours: 8

Experience in Months: 12

Level of Education: associate degree

Job application procedure

Interested and qualified? click here

 

All Jobs | QUICK ALERT SUBSCRIPTION

Job Info
Job Category: Technician jobs in Zambia
Job Type: Full-time
Deadline of this Job: Wednesday, April 30 2025
Duty Station: Copperbelt Province | Lusaka | Zambia
Posted: 23-04-2025
No of Jobs: 3
Start Publishing: 23-04-2025
Stop Publishing (Put date of 2030): 23-04-2067
Apply Now

Caution: Never Pay Money in a Recruitment Process.

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  • SELECT m.id, m.alias, m.path AS route, m.level, m.parent_id FROM icop0_menu AS m WHERE m.menutype = 'distribution-channels' AND m.parent_id > 0 AND m.client_id = 0 AND m.published >= 0 ORDER BY m.lft275μs1.17KB/libraries/gantry5/src/classes/Gantry/Framework/Menu.php:791Copy
  • SELECT m.id, m.alias, m.path AS route, m.level, m.parent_id FROM icop0_menu AS m WHERE m.menutype = 'categories-list' AND m.parent_id > 0 AND m.client_id = 0 AND m.published >= 0 ORDER BY m.lft495μs2.3KB/libraries/gantry5/src/classes/Gantry/Framework/Menu.php:791Copy
  • SELECT * FROM icop0_jmap_metainfo WHERE `linkurl` = 'https://www.greatzambiajobs.com/jobs/job-detail/job-3-Temp-–-Surveillance-Technician-job-at-Infratel-75831' AND `published` = 1110μs1.2KB/plugins/system/jmap/jmap.php:818Copy
  • SELECT * FROM icop0_jmap_canonicals WHERE `linkurl` = 'https://www.greatzambiajobs.com/jobs/job-detail/job-3-Temp-–-Surveillance-Technician-job-at-Infratel-75831'72μs8.94KB/plugins/system/jmap/jmap.php:920Copy
  • SELECT * FROM icop0_acym_configuration271μs4.88KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT * FROM icop0_acym_list WHERE type = 'standard'114μs2.3KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT * FROM icop0_acym_field108μs2.33KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT * FROM icop0_acym_form WHERE active = 1 AND type != 'shortcode'85μs1.2KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT SUM(CASE WHEN `a`.`next_execution` <= :now THEN 1 ELSE 0 END) AS due_count,SUM(CASE WHEN `a`.`locked` IS NULL THEN 0 ELSE 1 END) AS locked_count FROM `icop0_scheduler_tasks` AS `a` WHERE `a`.`state` = 1111μs1.68KBParams/administrator/components/com_scheduler/src/Model/TasksModel.php:466Copy
  • SELECT * FROM `icop0_extensions` WHERE `element` = 'com_gsd' AND `type` = 'component'142μs3.78KB/plugins/system/nrframework/NRFramework/Extension.php:160Copy
  • SHOW FULL COLUMNS FROM `icop0_gsd_config`236μs1.92KB/libraries/vendor/joomla/database/src/Mysqli/MysqliDriver.php:625Copy
  • SELECT * FROM `icop0_gsd_config` WHERE `name` = 'config'83μs912B/libraries/src/Table/Table.php:755Copy
  • SELECT a.* FROM icop0_gsd a WHERE a.state = 1 AND a.plugin = 'menus' AND a.appview IN ('menus','*') ORDER BY a.id desc236μs2.08KB/libraries/src/MVC/Model/BaseDatabaseModel.php:166Copy
  • SHOW FULL COLUMNS FROM `icop0_users`383μs2.2KB/libraries/vendor/joomla/database/src/Mysqli/MysqliDriver.php:625Copy
  • SELECT * FROM `icop0_users` WHERE `id` = :userid151μs4.41KBParams/libraries/src/Table/User.php:104Copy
  • SELECT `g`.`id`,`g`.`title` FROM `icop0_usergroups` AS `g` INNER JOIN `icop0_user_usergroup_map` AS `m` ON `m`.`group_id` = `g`.`id` WHERE `m`.`user_id` = :muserid158μs1.68KBParams/libraries/src/Table/User.php:132Copy
  • SELECT * FROM icop0_jmap_headings WHERE `linkurl` = 'https://www.greatzambiajobs.com/jobs/job-detail/job-3-Temp-–-Surveillance-Technician-job-at-Infratel-75831'77μs1.05KB/plugins/system/jmap/jmap.php:1135Copy
  • SELECT `original_text`, `target_text`, `original_text_regex`, `target_text_regex` FROM `icop0_jmap_text_replacements` WHERE `published` = 159μs1008B/plugins/system/jmap/jmap.php:508Copy
  • SELECT `value` FROM icop0_acym_configuration WHERE `name` LIKE "%regacy" OR `name` LIKE "%\_sub"219μs856B/plugins/system/acymtriggers/acymtriggers.php:430Copy
  • SHOW TABLES968μs8.82KB/libraries/vendor/joomla/database/src/Mysqli/MysqliDriver.php:678Copy
  • SELECT * FROM icop0_acym_plugin86μs2.14KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT * FROM icop0_acym_plugin71μs2.14KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT `groups`.*, `groups`.title AS text, `groups`.id AS `value` FROM icop0_usergroups AS `groups`115μs1.36KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT configvalue FROM `icop0_js_job_config` WHERE configname = 'company_seo'93μs856B/components/com_jsjobs/models/configurations.php:103Copy
  • SELECT * FROM `icop0_js_job_config` WHERE configfor = 'jobsharing'227μs1.02KB/components/com_jsjobs/models/configurations.php:82Copy
  • SELECT name AS col FROM `icop0_js_job_companies` WHERE id = 379060μs856B/components/com_jsjobs/models/company.php:1832Copy
  • SELECT `session_id` FROM `icop0_session` WHERE `session_id` = ?98μs1.63KBParams/libraries/vendor/joomla/session/src/Handler/DatabaseHandler.php:291Copy
  • UPDATE `icop0_session` SET `data` = ? , `time` = ? WHERE `session_id` = ?967μs912BParams/libraries/vendor/joomla/session/src/Handler/DatabaseHandler.php:318Copy