Summary
Date Posted: Monday, January 04, 2021 , Base Salary: Not Disclosed

JOB DETAILS:
JOB TITLE: LOAN OFFICER
REPORTS TO: BRANCH SUPERVISOR .

1. JOB PURPOSE
• To provide customers with one stop short term loan facilities achieved through an in – depth knowledge of Mighty Finance Solution’s products, services and operating procedures.
• To ensure a high level of customer service and convenience by efficient and flexible use of front office resources.
• Selecting, analyzing and training clients
• To sell and cross – sell Mighty Finance Solution’s products in order to achieve a high level of customer retention and attraction of new customers.
• Manage relationships with existing clients and looking for new clients
• Detailing/Explaining the loan products to new and existing clients.
• Attending to customer inquiries at all times.
• Ensuring customer visits on a weekly basis.
• Providing timely customer feedback to management.
• Enforcing and maintaining loan repayment collection.
• Conducting market research (analyze competitors, efficiency of sales strategies, etc.)
• Maintaining quality service by establishing and enforcing organization standards.
2. PRINCIPAL ACCOUNTABILITIES
• Processing of loan applications to qualifying customers within the agreed turnaround time with particular and detailed attention to credit and other risks like fraudulent applications and money laundering
• Ensure that client records are captured correctly in the system and are perfectly filed.
• Accurate and speedy disbursement of cash to customers.
• Actively contribute towards branch weekly targets in terms of sales and marketing, disbursements, collections and arrears management.
• Provide regular feedback to branch management on competitor activity through analysis of competition in the MFI industry.
• Punctually attend any gatherings and meetings as instructed by branch management for networking and business development purposes.
• Fluent in English, both written and spoken.
• Fluent in any other local language.
• Able to work outdoor in the field.
• Able to pay attention to detail
• Valid driver’s license (but not mandatory)
• Aggressive selling and cross – selling of Prime Four products and services.
• Attend to customer inquiries, queries, complaints and any duties assigned by your superior.

Job Skills: Not Specified

Job Qualifications: Not Specified

Job Education Requirements: Not Specified

Job Experience Requirements: Not Specified

Work Hours: 8

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Job application procedure
Please send your curriculum vitae and cover letter ONLY, detailing why you qualify for the position and salary expectation to: info@mightyfinance.co.zm  

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