Summary
Date Posted: Tuesday, September 12 2023, Base Salary: Not Disclosed

JOB DETAILS:
Job Description
• To provide query resolution and reporting for a personalisation platform (i.e. Smart2 or (NBA) Next Best Action), Ecosmart; Smart Page). To analyse, resolve and maintain all user queries / issues / recommendations for the platform within prescribed SLAs.

Qualifications
• Minimum Qualifications
Type of Qualification: First Degree
Field of Study: Information Technology
• Experience Required
Personalisation, BCB
Business & Commercial Banking
5-7 years
Experience in frontline banking with products and services. Experience with handling and organising large data. Proficiency in Excel. Experience in validating data queries against programming tools such as SAS and SQL platform. Understanding of banking products and services, Experience in NBA (Next Best Action) and Smart2 conversation portals; data and analytics within the ecosystem.

Additional Information
Behavioral Competencies:
• Challenging Ideas
• Developing Expertise
• Embracing Change
• Examining Information
• Generating Ideas
• Interacting with People
• Interpreting Data
• Meeting Timescales
• Producing Output
• Providing Insights
• Team Working
• Thinking Positively

Technical Competencies:
• Application Knowledge for Support
• Business Process Design
• Continuous Improvement
• Data Analysis
• Emerging Technology Monitoring
• Product and Services Knowledge
• Query Resolution

Work Hours: 8

Experience in Months: 60

Level of Education: Bachelor Degree

Job application procedure
• Interested and qualified? Click here to apply

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