Mukuru Money Transfers

Branch Manager job at Mukuru

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Job Detail

Website : https://www.mukuru.com

19 Days Ago

Vacancy title:
Branch Manager

[Type: FULL_TIME, Industry: Business Management and Administration, Category: Management]

Jobs at:
Mukuru

Deadline of this Job:
Thursday, April 24 2025

Duty Station:
Lusaka | Lusaka | Zambia

Summary
Date Posted: Thursday, April 10 2025, Base Salary: Not Disclosed

JOB DETAILS:

Mukuru is on the lookout for a Branch Manager to join the company. The main purpose of this position is to oversee the operations of the branch and ensure that all services are rendered in a professional and efficient manner. The Branch Manager reports directly to the Regional Manager. The job incumbent is responsible for overseeing the operations at the branch.

Internal Liaison takes place with the branch staff, Regional Manager. External liaison takes place with external customers and CIT

Duties and Responsibilities (include but not limited to):

Branch Security and Operations

Ensure the branch is opened on time daily.
Ensure the branch is closed and locked up securely, the alarm is set and in working order.
Respond to incidents when the branch alarm is set off.
Check that security measures are in place; cameras are in working order.
Opening the safe first thing in the morning using correct codes and sign register.
Ensure opening balances match the previous day’s closing balance.
Ensure all stock is counted and correctly sealed at the end of the day.
Lock all sealed bags in the safe securely at the end of the day.

Facilities Management

Ensure there is sufficient stationery and office supplies available.
Liaise with 3rd party suppliers and sign off invoices.
Ensure the office is kept tidy and branch looks professional at all times.
Complete weekly inspection lists and carry out audits.

Customer Service and Complaint Resolution

Respond to customer queries in a timely way.
Always provide professional customer service.
Resolve complaints as effectively as possible.
Establish the problem and calm the customer down if required.
Refer unresolved issues to the Line Manager.

Staff Supervision and Development

Coach and mentor staff when required.
Ensure adherence to HR and IR policies (including leave approvals, etc.).
Ensure all staff attend required training.
Ensure Forex Consultants are abiding by uniform regulations.

Performance Management and Compliance

Complete daily system tests on system, must achieve 100% or go back and try again.
Complete daily quiz and overall monthly quiz competition.
Submit monthly assignments timeously.

Customer Service and Complaint Resolution

Respond to customer queries in a timely way.
Always provide professional customer service.
Resolve complaints as effectively as possible.
Establish the problem and calm the customer down if required.
Refer unresolved issues to the Line Manager.

Staff Supervision and Development

Coach and mentor staff when required.
Ensure adherence to HR and IR policies (including leave approvals, etc.).
Ensure all staff attend required training.
Ensure Forex Consultants are abiding by uniform regulations.

Performance Management and Compliance

Complete daily system tests on system, must achieve 100% or go back and try again.
Complete daily quiz and overall monthly quiz competition.
Submit monthly assignments timeously.

Key Requirements

Higher Certificate or Post-Secondary Qualification
2 years of experience in the financial sector

Knowledge of foreign currencies
Knowledge of FICA regulations
Knowledge of Cash Stops App system

Additional Skills

Numeracy skills
Professional expertise
Teamwork
Conflict management
Success orientation
Assertiveness

Work Hours: 8

Experience in Months: 24

Level of Education: professional certificate

Job application procedure

I am sure you are reading this job description and meet majority of the criteria BUT you may also still not be 100% comfortable in applying. We believe that there is a place for everyone under the Mukuru sun and we want YOU to contribute to our diverse tapestry of talent. So come on, take a leap of faith, and send your application if you meet majority of our requirements. Remember to include a snippet of how you will bring value and help us build a future of success that will help us determine where and how you may best be suited” Maybe you are just the future Mukurian we need!!
Should you be appointed in a remote/work from home role at Mukuru, it is your responsibility to ensure that you have uninterrupted internet connectivity and a ‘work-like’ environment at your home location, in order to deliver your best in terms of performance, productivity and service to our customers.
If you do not receive any response after two weeks, please consider your application unsuccessful.
NB: ALL STAFF APPOINTMENTS WILL BE MADE WITH DUE CONSIDERATION OF THE COMPANY’S DIVERSITY AND INCLUSION PLANS
To apply for this job please visit mukuru.breezy.hr.

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Job Info

Job Category: Management jobs in Zambia

Job Type: Full-time

Deadline of this Job: Thursday, April 24 2025

Duty Station: Lusaka | Lusaka | Zambia

Posted: 10-04-2025

No of Jobs: 1

Start Publishing: 10-04-2025

Stop Publishing (Put date of 2030): 10-04-2066

Apply Now

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SELECT SUM(CASE WHEN `a`.`next_execution` <= :now THEN 1 ELSE 0 END) AS due_count,SUM(CASE WHEN `a`.`locked` IS NULL THEN 0 ELSE 1 END) AS locked_count FROM `icop0_scheduler_tasks` AS `a` WHERE `a`.`state` = 1190μs1.68KBParams/administrator/components/com_scheduler/src/Model/TasksModel.php:466Copy
SELECT * FROM `icop0_extensions` WHERE `element` = 'com_gsd' AND `type` = 'component'278μs3.78KB/plugins/system/nrframework/NRFramework/Extension.php:160Copy
SHOW FULL COLUMNS FROM `icop0_gsd_config`409μs1.92KB/libraries/vendor/joomla/database/src/Mysqli/MysqliDriver.php:625Copy
SELECT * FROM `icop0_gsd_config` WHERE `name` = 'config'101μs912B/libraries/src/Table/Table.php:755Copy
SELECT a.* FROM icop0_gsd a WHERE a.state = 1 AND a.plugin = 'menus' AND a.appview IN ('menus','*') ORDER BY a.id desc234μs2.08KB/libraries/src/MVC/Model/BaseDatabaseModel.php:166Copy
SHOW FULL COLUMNS FROM `icop0_users`402μs2.2KB/libraries/vendor/joomla/database/src/Mysqli/MysqliDriver.php:625Copy
SELECT * FROM `icop0_users` WHERE `id` = :userid252μs4.41KBParams/libraries/src/Table/User.php:104Copy
SELECT `g`.`id`,`g`.`title` FROM `icop0_usergroups` AS `g` INNER JOIN `icop0_user_usergroup_map` AS `m` ON `m`.`group_id` = `g`.`id` WHERE `m`.`user_id` = :muserid330μs1.68KBParams/libraries/src/Table/User.php:132Copy
SELECT * FROM icop0_jmap_headings WHERE `linkurl` = 'https://www.greatzambiajobs.com/jobs/job-detail/job-Branch-Manager-job-at-Mukuru-75317'185μs1.05KB/plugins/system/jmap/jmap.php:1135Copy
SELECT `original_text`, `target_text`, `original_text_regex`, `target_text_regex` FROM `icop0_jmap_text_replacements` WHERE `published` = 1103μs1008B/plugins/system/jmap/jmap.php:508Copy
SELECT `value` FROM icop0_acym_configuration WHERE `name` LIKE "%regacy" OR `name` LIKE "%\_sub"591μs856B/plugins/system/acymtriggers/acymtriggers.php:430Copy
SHOW TABLES1.2ms8.82KB/libraries/vendor/joomla/database/src/Mysqli/MysqliDriver.php:678Copy
SELECT * FROM icop0_acym_plugin192μs2.14KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
SELECT * FROM icop0_acym_plugin166μs2.14KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
SELECT `groups`.*, `groups`.title AS text, `groups`.id AS `value` FROM icop0_usergroups AS `groups`169μs1.36KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
SELECT configvalue FROM `icop0_js_job_config` WHERE configname = 'company_seo'163μs856B/components/com_jsjobs/models/configurations.php:103Copy
SELECT * FROM `icop0_js_job_config` WHERE configfor = 'jobsharing'402μs1.02KB/components/com_jsjobs/models/configurations.php:82Copy
SELECT name AS col FROM `icop0_js_job_companies` WHERE id = 4243158μs856B/components/com_jsjobs/models/company.php:1832Copy
SELECT `session_id` FROM `icop0_session` WHERE `session_id` = ?200μs1.63KBParams/libraries/vendor/joomla/session/src/Handler/DatabaseHandler.php:291Copy
UPDATE `icop0_session` SET `data` = ? , `time` = ? WHERE `session_id` = ?33.36ms912BParams/libraries/vendor/joomla/session/src/Handler/DatabaseHandler.php:318Copy