Summary
Date Posted: Wednesday, September 20 2023, Base Salary: Not Disclosed

JOB DETAILS:
Essential Information:
• To establish and maintain positive customer relationships, plan and deliver an effective marketing strategy and monitor the progress of new and existing products; as well as provide operational management support on a day-to-day basis
• Reporting Relationships:

Functionally reports to the Head, Retail Banking
Job Duties:
1. Business Growth
Entrench growth by market dominance and market share multiplication
Ensure that the overall budget of the Business Office is met and surpassed
Keep up to date with business environment information with the objective of identifying business opportunities and maximizing them
Network with all potential clients in all relevant categories of own locality
2. Profitability Management
Overall owner of the P&L of the branch and hence managing resources optimally, both human and material to achieving sustainable profitability
Driving through the business segments within the branch to ensure maximization of coverage in own locality
Develop and manage strategies to increase the share of wallet of all types of customers within own locality
3. Branch Operations & Leadership
Own responsibility for the Business Office – Market Facing & Customer Service functions
Ensure effective Customer Service Delivery and Experience across all touchpoints in the branch
Responsible for brand and ambience management within the branch
Ensure that the Bank’s/ Regulatory Authorities’ policies and guidelines are complied with at all times
Direct and coach the branch team while instituting and driving a learning culture within the branch

Key Performance Indicators:
• Budget – Financial KPIs
• Core Values
• Staff Attrition
• Skills:
• Ability to evaluate needs of customers, and determine what products or service would best serve those needs
• Strong interpersonal and communications skills
• Leadership
• Negotiations
• Proactive
• Passion for business development and acquisition
• Technology savvy
• Job Requirements & Knowledge:
• Credit and Marketing
• In-depth knowledge of the business environment

Application requirements:
• First degree with credit or better in any field including an acceptable professional qualification in Banking or Accountancy
• Candidates must have a minimum of 5 credits on their Grade 12 results with Mathematics and English included.
• Eight (8) years cognate experience, of which 6 must have been in the banking industry and at least 3 years retail banking experience in operations or marketing

Work Hours: 8

Experience in Months: 96

Level of Education: Bachelor Degree

Job application procedure
• United Bank for Africa is an equal opportunity employer. Interested candidates that meet the above job requirements should send their application in a single document comprising of detailed Curriculum Vitae, G12 and Degree to careers.zambia@ubagroup.com  by 26th September, 2023.
• Only candidates that meet the position requirements need to apply.

All Jobs

QUICK ALERT SUBSCRIPTION