Summary
Date Posted: Thursday, July 06 2023, Base Salary: Not Disclosed

JOB DETAILS:
BACKGROUND
Swish Pay is Zambia’s fastest growing Merchant Payment Platform offering secure, convenient and rewarding payment processing services. Swish Pay connects consumers to merchants through innovative payment services enabling cashless payments right from our street-side vendors to large retailers. Swish Pay is not a wallet, rather offers the flexibility to securely pay directly from your Visa, MasterCard, or Mobile Money wallets. Our team thrives on innovation, technical awesomeness, being somewhat security paranoid but all-in-all puts our customer needs first!
If you’re on the look-out for an exciting opportunity, we’re looking to find you! We need a dynamic individual that can fit right in and create awareness and adoption of Swish Pay across the country.
If you are an individual that believes in the future of cashless payments, innovative, fearless and want to be on the winning team to drive game-changing financial solution in Zambia, we are the team for you!

RESPONSIBILITIES
The duties of the job will include but are not restricted to:
• Management and retention of existing retail Merchants
• Maintain merchants’ relationships to ensure continuous transactional growth.
• Work with existing and new merchants in building strategic growth transactional volume growth plans.
• Leverage prospect and contract new merchants and partners by presenting the appropriate solutions that speaks to the specific merchant business propositions.
• Train the merchant staff on the product so as to create comfort and improved utilization of the platform.
• Work closely with the teams in defining and reporting share market, competitor analysis and use-case studies.
• Liaise with the Technical Operations team and Finance teams to facilitate smooth operations and ensure prompt and accurate delivery of service to key accounts being managed.
• Daily tracking of the Merchant performance and act on results of the tracking exercise to drive growth.
• Provide necessary business support as required in ensuring adequate tracking of deliverables to the merchants.
• Represent the company in various events, socializing events and other activities and facilitate the promotion and branding of the company, its products/ services.

KNOWLEDGE, SKILLS AND ABILITIES
The following knowledge, skills, and abilities are key for this role:
• Bachelor’s Degree in Business Administrations, Marketing or related field.
• Must Have at least 5 years’ experience in Retail operations, customer engagement and direct sales. Experience in Fintech platforms is an added advantage.
• Must have Sales experience in Retail acquisition, growth and retention.
• Must poses a good network of contacts in the retail sector
• Must hold a valid driving license with 2 years plus driving experience.
• Must be proactive, a self-starter and passionate about growth.
• Proven record of accomplishment in sales specifically in the retail sector. Particular emphasis will be on merchant network management and acquisition.
• Assertive in nature and have the ability to lead, coach and motivate teams.
• Excellent interpersonal and communication skills.
• An understanding of regulatory framework of the digital payment systems in Zambia is an added advantage.

Work Hours: 8

Experience in Months: 60

Level of Education: Bachelor Degree

Job application procedure
Applicants may submit their CV’s (please do not submit your academic or professional certificate copies at this stage) to careers@swish.co.zm. 



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