Summary
Date Posted: Monday, September 30 2024, Base Salary: Not Disclosed

JOB DETAILS:
Overview
We are recruiting!
Our client in Livingstone, Zambia is looking for a Cafe Manager to join their team for a job vacancy within the hospitality industry.
To apply or for more information, follow the link below.
Café Manager
Reports to: Directors
Liaises With: Assistant Manager, Kitchen Manager, Café Supervisors, Front-of-House Waiters, and Kitchen Staff
Main Duties & Responsibilities:
Business Strategy & Revenue Generation:
• Implement business strategies with support from the Kitchen Manager.
• Maximize revenue opportunities and initiate cost-saving measures.
• Develop and implement promotional activities and revenue-generation initiatives.
• Ensure sales targets are met and provide regular reports on café performance.
Customer Service & Guest Experience:
• Consistently exceed guest expectations through excellent service delivery.
• Regularly seek and act on customer feedback to improve guest experience.
• Ensure all staff are well-informed about menu changes and special requirements before service.
Team Leadership & Staff Management:
• Develop a motivated and high-performing team, setting clear goals.
• Conduct regular staff briefings, ensuring each team member understands their responsibilities.
• Recruit and select staff, ensuring efficient staffing levels.
• Manage all employee performance issues, including appraisals and disciplinary actions.
• Create a culture of flexibility, responding positively to changing business needs.
Operational Management:
• Work closely with the Café Head Chef to ensure seamless café operations.
• Ensure accurate handovers between shifts, and conduct weekly meetings with key personnel.
• Monitor food quality, portion control, and hygiene standards, ensuring compliance.
• Manage the café’s point-of-sale system (GAAP), ensuring all controls and reports are accurate.
• Oversee HR matters, ensuring compliance with all regulatory requirements (licensing, labor laws, etc.).
Financial & Stock Control:
• Manage daily banking, reconciling sales, and maintaining petty cash.
• Conduct monthly stock-takes, managing variances and improving stock control.
• Maintain café control systems to optimize food and beverage margins.
• Forecast business levels for labor planning and budgeting.
Health, Safety, & Hygiene:
• Protect the health, safety, and well-being of guests and colleagues.
• Ensure all food is stored and handled according to hygiene standards.
• Ensure cleanliness and compliance in both kitchen and front-of-house areas.
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Required Skills & Attributes:
• Diploma in Hospitality Management, Catering or a related field
• Fluent in the use of GAAP point-of-sale system.
• Strong leadership and team management skills.
• Excellent organizational and communication abilities.
• Knowledge of food safety and hygiene standards.
• Financial acumen, with experience in budgeting and cost control.
• Proficiency in problem-solving and decision-making.

Job Experience: No Requirements

Work Hours: 8

Experience in Months:

Level of Education: Postgraduate Degree

Job application procedure
• Interested and qualified? Click here to apply

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