Summary
Date Posted: Tuesday, January 26, 2021 , Base Salary: Not Disclosed

JOB DETAILS:
We are looking for a Call Center agent that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior. .

Call Center Agent Job Responsibilities and Duties:
• Answer incoming calls and respond to customer’s emails
• Management and resolve customer complaint
• Identify and escalate issues to supervisors
• Provide product and service information to customers
• Research, identify, and resolve customer complaints using applicable software
• Document all call information according to standard operating procedures
• Recognize, document, and alert the management team of trends in customer calls
• Follow up customer calls where necessary
• Upsell products and services
• Complete call logs and reports
• Other duties as assigned

Job Skills: Not Specified

Call Center Agent Qualifications and Skills
• High school diploma or equivalent
• Proficient in relevant computer applications
• Knowledge of customer service practices and principles
• Excellent data entry and typing skills
• Superior listening, verbal, and written communication skills
• Ability to handle stressful situation appropriately

Job Education Requirements: High school diploma or equivalent

Job Experience Requirements: Not Specified

Work Hours: 8

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Job application procedure
To apply for this job email your details to ctrackcv@gmail.com  

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