Summary
Date Posted: Monday, January 08 2024, Base Salary: Not Disclosed

JOB DETAILS:
About the Role
Pula is seeking experienced, motivated and energetic personnel to fill in a Vacant position of a Call Centre Agent. This is a challenging role and requires a results-oriented person with a positive attitude, excellent organization and communication skills. The candidate will be required to perform the following duties:

What you will be doing:
• Make 80+ outbound calls everyday.
• Participate in Weekly calls with HQ and provide timely updates and priorities.
• Build relationships with staff and clients.
• Update task tracking using Google Documents, WhatsApp and other Software as requested.
• Submit daily and weekly reports and KPIs as requested.
• Lead Implementation of surveys.
• Support with any challenges related to registration and claims processing.
• Any other duties assigned from time to time.

Required Qualifications, knowledge and competencies.
• Diploma/Degree in Customer Engagement, Business Management, Marketing or IT, those with a good understanding of call center technology will have an added advantage.
• Experience with working in data -rich settings with high analytical skills.
• Excellent communication skills–both in person and when using remote methods.
• Excellent Multitasking and time management skills.
• Work experience with Customer Service roles.
• Strong problem solving-ability and analytical skills.
• Fluency in one or two of these languages : Kaonde, Lozi, Nyanja

What Pula will bring to the table
• Growth potential: With an untapped market of 1.5 billion smallholders worldwide, on track to doubling the number of farmers insured in 2021 and Pula’s global leadership in Agriculture Insurance, our new staffers have a tremendous upside growth potential.
• Market Leader: Not only is the opportunity massive, but Pula is by far the market leader in it’s category with 11m farmers insured as of 2023.
• Solid: Pula has been funded by leading venture capital investors (Omidyar Network, ACCION, MercyCorps) and global philanthropic institutions (MasterCard Foundation, CGAP/World Bank as well as the Bill and Melinda Gates Foundation). Pula closed a $6m series A funding in December 2020 in the right in the middle of the pandemic a clear testimony of the opportunity that Pula is going after.
• Respected: Winner of the Singapore FinTech Festival 2019, Winner of The InsureTech of the Award, Africa. Featured on TED talks, The New York Times, The Economist.
• Impact and creation: This is a high-impact role, reporting to the CEO and Co-Founder, that offers a unique opportunity to bring the company to the next level, whilst developing new strategies, approaches and ideas.
• Leadership: The founders & CEO foster a culture of transparency, respect, high performance, pragmatism, execution and personal development.
• Purpose: It is rare to find a professional opportunity that offers accelerated professional development and a life purpose. Pula is going through a second phase of accelerated growth that will naturally provide professional development, whilst contributing to the financial stability of small farmers in the emerging markets.
• Remuneration: Competitive base salary accordingly with seniority and experience, commission on closed sales and an employee share option plan that offers an attractive equity upside.

To learn more about Pula you can visit
• TED Talk: Crop Insurance, an Idea Worth Seeding
• New York Times: He Grew up on a Farm. Now, He Helps Protect Them
• The Economist: The Poor, Who Most Need Insurance, Are Least Likely to Have It

Job Experience: No Requirements

Work Hours: 8

Experience in Months:

Level of Education: Postgraduate Degree

Job application procedure
• Interested and qualified? Click here to apply

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