Call Centre Agent job at iSON Xperiences
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724 Days Ago
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Vacancy title:
Call Centre Agent

[ Type: FULL TIME , Industry: Professional, Scientific, and Technical Services , Category: Customer Service ]

Jobs at:

iSON Xperiences

Deadline of this Job:
08 April 2022  

Duty Station:
Within Zambia , Lusaka , South - Central Africa

Summary
Date Posted: Monday, April 04, 2022 , Base Salary: Not Disclosed

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JOB DETAILS:
Job Description
iSON Xperiences is the largest 3rd Party BPO service provider in Africa with a presence in 15 countries in Africa with client base across various verticals which include telecommunication; internet and television sectors.
iSON BPO commenced operations in Zambia in 2015 and now seeks to recruit a suitable and qualified candidate for the position of Customer Care Executive.
Reports to: Team Leader

Position Summary:
The Customer Care Executive is primarily responsible for ensuring delivery of exceptional customer service to customers as per the respective client’s SLA.
The primary focus of a Customer Care Executive is to assist; retain; acquire and/or recover customers.

Duties & Responsibility
• Build rapport with customers by handling each and every customer call in a courteous; and professional manner,
• Ensures consistently imparting the correct product and services information during each call.
• Obtains; imparts; clarifies and verifies information to and/ or from customers to ensure delivery of exceptional customer service
• Demonstrate appropriate levels of empathy in situations that require these skills; and provides customers with caring individualized attention.
• Ensure strict adherence to established attendance schedules.
• Ensures daily performance targets are met.

Qualifications
• Must have completed GCE full Certificate.
• Good typing speed and computer skills, particularly with regard to Microsoft office applications
• Good communication skills including a clear voice; and fluency in English and local languages pertaining to the respective location.
Note: Only those who meet the requirements will be contacted for interviews.

Education Requirement: No Requirements

Job Experience: No Requirements

Work Hours: 8

Job application procedure
Please send an updated CV to recruitment.zm@isonxperiences.com and specify your location on your mail board.

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Job Info
Job Category: Customer Service jobs in Zambia
Job Type: Full-time
Deadline of this Job: 08 April 2022
Duty Station: Lusaka
Posted: 04-04-2022
No of Jobs: 1
Start Publishing: 04-04-2022
Stop Publishing (Put date of 2030): 04-04-2026
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