Summary
Date Posted: Wednesday, May 17 2023, Base Salary: Not Disclosed

JOB DETAILS:
What you would be expected to do:
Reporting
1. Create reports that reflect agents’ performance.
2. Report agent and team’s performance .
3. Provide customer insights reports to management.

Customer service team engagement
1. Participate in Training / calibration sessions to maintain consistency in internal evaluations.
2. Accompany evaluations with meaningful and constructive feedback.
3. Discuss and explain feedback with agents in regular meetings.
4. Participates in customer and client listening programs to identify customer needs and expectations.

Analysis
1. Assess agents’ interactions based on internal standards.
2. Check all customer service metrics.
3. Provide data on customer experience feedback and agent behavior.

You might be a strong candidate if you:
1. Hold a Bachelor’s Degree/Diploma in Social Science Studies or similar
2. Possess basic knowledge of Excel spreadsheets and data entry skills
3. Have experience in assisting customers is a plus
4. Are open to working in a flexible and creative work environment with fast-evolving operations
5. Have the ability to multitask while working under tight deadlines with close attention to detail
6. Have the ability to remain professional and courteous with customers at all times
7. Have excellent verbal and written communication skills – both in English and Swahili
8. Are able to work in shifts

What we offer (in addition to compensation and statutory benefits):
1. An opportunity to grow as a professional in a dynamic, fast-growing, high impact industry;
2. The chance to work in an open-minded, collaborative culture surrounded by enthusiastic Greenlighters who are driven by the challenge of continuously innovating and growing an innovative, sustainable business with a profound impact on the world;
3. A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
4. Structured, tailored learning and development programs help you become a better leader, manager, and professional through the Greenlight Academy.

 
Job Experience: No Requirements

Work Hours: 8

Experience in Months:

Level of Education: Associate Degree

Job application procedure
 To apply for this job please visit greenlightplanet.pinpointhq.com.

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