Summary
Date Posted: Thursday, October 19 2023, Base Salary: Not Disclosed

JOB DETAILS:
What you would be expected to do:
Reporting
• Create reports that reflect agents’ performance.
• Report agent and team’s performance .
• Provide customer insights reports to management.

Customer service team engagement
• Participate in Training / calibration sessions to maintain consistency in internal evaluations.
• Accompany evaluations with meaningful and constructive feedback.
• Discuss and explain feedback with agents in regular meetings.
• Participates in customer and client listening programs to identify customer needs and expectations.

Analysis
• Assess agents’ interactions based on internal standards.
• Check all customer service metrics.
• Provide data on customer experience feedback and agent behavior.

You might be a strong candidate if you:
• Hold a Bachelor’s Degree/Diploma in Social Science Studies or similar
• Possess basic knowledge of Excel spreadsheets and data entry skills
• Have experience in assisting customers is a plus
• Are open to working in a flexible and creative work environment with fast-evolving operations
• Have the ability to multitask while working under tight deadlines with close attention to detail
• Have the ability to remain professional and courteous with customers at all times
• Have excellent verbal and written communication skills – both in English and Swahili
• Are able to work in shifts

What we offer (in addition to compensation and statutory benefits):
• An opportunity to grow as a professional in a dynamic, fast-growing, high impact industry;
• The chance to work in an open-minded, collaborative culture surrounded by enthusiastic Greenlighters who are driven by the challenge of continuously innovating and growing an innovative, sustainable business with a profound impact on the world;
• A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
• Structured, tailored learning and development programs help you become a better leader, manager, and professional through the Greenlight Academy.


Job Experience: No Requirements

Work Hours: 8

Experience in Months:

Level of Education: Bachelor Degree

Job application procedure

To apply click on the link here.


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