Summary
Date Posted: Friday, February 12, 2021 , Base Salary: Not Disclosed

JOB DETAILS:
JOB ADVERTISEMENT
Investrust Bank Plc (IBP) is looking for suitably qualified, vibrant and self-motivated individuals to fill the positions that have fallen vacant as below:
RETAIL BANKING
Position Title: Chargebacks Assistant
Department: Card Management
Location: Head Office
Reports to: Card Manager – Operations
Purpose of job
The position is responsible for investigating all failed transactions both on ATMs and other banks. .

Key Responsibilities
• Sends ATM logs are sent to branches daily for reconciliation.
• Prepares ATM weekly activity reports.
• Processes ATM refunds (VISA, cardless and POS).
• Activates users on the InvestGo portal.
• Prepares daily NFS chargeback reconciliation.
• Resets passwords for blocked customer VISA cards.
• Prepares monthly ATM income report.
• Prepares daily reports on NFS chargeback for US/OFF.
• Responds to chargeback raised against the bank in Data Navigator.
• Resolves ATM customer queries through hotline.
• Investigates failed transactions and instructs branch to refund.

Job Skills: Not Specified

Qualifications and experience
• Grade 12 School Certificate.
• Minimum Bachelor’s degree in Banking and Finance, Information Technology, Accounting or relevant field from a recognised university.
• Minimum two (2) years proven experience in banking sector

Job Education Requirements: Minimum Bachelor’s degree in Banking

Job Experience Requirements: Not Specified

Work Hours: 8

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Job application procedure
Applications, supporting documentation and CVs should be emailed to: recruitment@investrustbank.co.zm  not later than Monday 15th February, 2021.

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