Summary
Date Posted: Thursday, October 05 2023, Base Salary: Not Disclosed

JOB DETAILS:
Job Summary
• Responsible for management of all Post delinquency accounts within the retail portfolio, with objective of putting in place strategies with the customer to recover.

Job Description
· Contact customers that are in loan arears and follow up for payments
· Confirm customer correspondence is replied to within the agreed timelines and you have nil overdue
· Confirm prioritizing your Calls starting with the highest outstanding loan amounts
· Confirm that all accounts on
· Confirm all calls are made in line with the calling scripts with all steps followed from opening to closing of the call
· Ensure all queries on related to loans are resolved within the agreed service level agreement
· Ensure to obtain a Promise to Pay from the customer whose loans are in arears
. Conduct Field visits for customers that are not contactable.

Education
• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

Education Requirement: No Requirements

Job Experience: No Requirements

Work Hours: 8

Experience in Months:

Level of Education:

Job application procedure
• Interested and qualified? Click here to apply

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