Vacancy title:
Contact Center Officers (5)
Jobs at:
AB Bank ZambiaDeadline of this Job:
19th May 2023
Summary
Date Posted: Wednesday, May 17 2023, Base Salary: Not Disclosed
JOB DETAILS
Among other responsibilities, you will be expected to:
1. Attending to customer queries, questions, and comments through various platforms (calls, social media and Websites)
2. Resolve customer complaints and issues
3. Document all client interaction information according to standard operating procedures
4. Sell and promote Bank products and services
5. Monitor customer trends based on customer interactions and recommend improvement actions to management
Your Minimum Qualifications and Competencies should be:
(1) A diploma in Business Administration, Accounting, Economics, Agriculture, or any other related fields
(2) Good interpersonal skills and the ability to deal with difference and diversity
Education Requirement:
Job Experience: No Requirements
Work Hours: 8
Experience in Months:
Level of Education: Associate Degree
Job application procedure
Applicants must submit a motivation letter clearly stating why they would be best suited for the position and send their curriculum vitae attaching qualifications by following the link here not later than 17:00hrs on 19th May 2023
To apply for this job please visit hr.abbank.co.zm.
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