Summary
Date Posted: Saturday, June 24 2023, Base Salary: Not Disclosed

JOB DETAILS:
Job Summary
• Manage the physical cash and foreign exchange bulk stock of the Branch
• Perform any other duties as assigned by the line Manager.

Job Description
• Responsible for managing the vault and all cash supplies on the tills (beginning and end of day and intra-day )as well as cash sorting and repatriation.
• Monitor cash levels held by the cashiers and in the vault throughout the day to ensure that both elements are within limits s
• Order Branch cash from cash provider or central Bank in accordance with limits set by the country head office.
• Assist with daily reconciliation of Branch total cash. Immediately escalate all cash issues directly to the Team Leader Cash or Branch Manager in accordance with current procedures
• Ensure cash is packed correctly by front line.
• Carefully count all cash received or dispensed to ensure that errors are avoided .Barclays has a zero tolerance policy for teller errors and appropriate action will be taken, which may include formal disciplinary procedures.
• CUSTOMER SERVICE 15%
• Undertake cashier and enquiries duties as required in order to provide excellent customer service at the counter as back up only.
• On occasion, own and manage customer queries and complaints by taking ownership and resolving in a timely manner.
• Responsible for managing the cash in the ATM and all cash supplies to the ATM
• Monitor cash levels in the ATM and replenish and ensure that ATMs are operating within Limits
• Respond to ATM calls within 30 min
• Order ATM cash from the vault
• Reconciliation of ATM on a daily basis in the morning and before 13hrs daily
• Ensure Cash is packed correctly and well sorted before feeding the ATMs
• Carefully count the cash before loading into the ATM and ensure that the ATMs are balancing
• Follow the ATM complaint management process and resolve ATM queries as per process
• Undertake other ATM custodian duties as required in order to provide excellent services
• Maintain ATM uptime at 98%

Sales Leads 5%
Identify sales leads through reviewing income levels on customer statements, questioning customers when they mention specific needs and referring any new leads to Customer Advisors.
• When specific sales campaigns are running in the Branch explain the campaign details in brief to customers, and direct them to the Personal bankers for further information.

RIGOUR 5%
• Reconcile own till cash at the beginning and end of each day, as well as when cash is
Restocked or.
• Count the boxes in the safe custody area as part of the close of day Branch checks.
• Ensure that all transaction records are kept meticulously and in accordance with Bank procedures .Make such documents available for review /control purposes when required.
• Hold one of the two keys to the vault and/or strong room
• Conduct snap checks as allocated by Branch operations Manager

Contribution to the team 5% Outputs:
• Provide cover for Branch Managers at other outlets when required.
• Provide honest, direct and constructive feedback to others.
• Share knowledge experience and best practice with team members and other branch managers.
• Risk and Control
• Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Absa Operational Risk Framework and internal Absa Policies and Standards.

Education
• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

Job Experience: No Requirements

Work Hours: 8

Experience in Months:

Level of Education: Bachelor Degree

Job application procedure
• Interested and qualified? Click here to apply

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