Okavango Foods Limited

Customer Care Agent job at Okavango Foods Limited

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Job Detail

Website :

26 Days Ago

Vacancy title:
Customer Care Agent

[Type: FULL_TIME, Industry: Hospitality, and Tourism, Category: Customer Service]

Jobs at:
Okavango Foods Limited

Deadline of this Job:
Tuesday, April 22 2025

Duty Station:
Lusaka | Lusaka | Zambia

Summary
Date Posted: Tuesday, April 8 2025, Base Salary: Not Disclosed

JOB DETAILS:

Location: Lusaka
Company: Okavango Foods Limited
Deadline: 7th April 2025

Okavango Foods Limited is looking for reliable, customer-focused individuals to join our dynamic Customer Care Team. We provide food solutions across Lusaka and beyond, and our customer care agents are the voice of our brand.

Shifts Include Day and Night Work
Applicants must be available for night shifts, holidays, and weekends on a rotating schedule.

Key Responsibilities:

Handle customer interactions via phone, WhatsApp, and social media professionally and efficiently.
Receive and process customer orders accurately.
Address inquiries, resolve complaints, and escalate issues when needed.
Maintain records of customer interactions in the ERP and Freshchat systems.
Collaborate with dispatch and production teams to ensure smooth delivery.

Minimum Requirements:

Must be 26 years or older and of sober character
Grade 12 certificate or equivalent (credit or better in English is preferred)
Any tertiary education (certificate or diploma) is an added advantage
Basic computer skills
Strong communication skills in English and local languages
Prior customer service experience is an added advantage
Ability to work under pressure, multitask, and adapt quickly
Must be willing to work night shifts, weekends, and holidays

What We Offer:

A fast-paced, team-oriented environment
Supportive training and onboarding
Career growth opportunities within a growing food company

Work Hours: 8

Experience: No Requirements

Level of Education: professional certificate

Job application procedure
Interested in applying for this job? Click here to submit your application now.

Send your CV and a brief cover letter (include expected salary)
Subject Line: Customer Care Agent Application
Deadline: 7th April 2025

All Jobs | QUICK ALERT SUBSCRIPTION

Job Info

Job Category: Customer Service jobs in Zambia

Job Type: Full-time

Deadline of this Job: Tuesday, April 22 2025

Duty Station: Lusaka | Lusaka | Zambia

Posted: 08-04-2025

No of Jobs: 1

Start Publishing: 08-04-2025

Stop Publishing (Put date of 2030): 08-04-2066

Apply Now

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SELECT `original_text`, `target_text`, `original_text_regex`, `target_text_regex` FROM `icop0_jmap_text_replacements` WHERE `published` = 180μs1008B/plugins/system/jmap/jmap.php:508Copy
SELECT `value` FROM icop0_acym_configuration WHERE `name` LIKE "%regacy" OR `name` LIKE "%\_sub"452μs856B/plugins/system/acymtriggers/acymtriggers.php:430Copy
SHOW TABLES1.07ms8.82KB/libraries/vendor/joomla/database/src/Mysqli/MysqliDriver.php:678Copy
SELECT * FROM icop0_acym_plugin124μs2.14KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
SELECT * FROM icop0_acym_plugin96μs2.14KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
SELECT `groups`.*, `groups`.title AS text, `groups`.id AS `value` FROM icop0_usergroups AS `groups`121μs1.36KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
SELECT configvalue FROM `icop0_js_job_config` WHERE configname = 'company_seo'108μs856B/components/com_jsjobs/models/configurations.php:103Copy
SELECT * FROM `icop0_js_job_config` WHERE configfor = 'jobsharing'317μs1.02KB/components/com_jsjobs/models/configurations.php:82Copy
SELECT name AS col FROM `icop0_js_job_companies` WHERE id = 574175μs856B/components/com_jsjobs/models/company.php:1832Copy
SELECT `session_id` FROM `icop0_session` WHERE `session_id` = ?178μs1.63KBParams/libraries/vendor/joomla/session/src/Handler/DatabaseHandler.php:291Copy
UPDATE `icop0_session` SET `data` = ? , `time` = ? WHERE `session_id` = ?416μs912BParams/libraries/vendor/joomla/session/src/Handler/DatabaseHandler.php:318Copy