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Customer Care Agent job at Okavango Foods Limited
Okavango Foods Limited
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43 Days Ago
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Customer Care Agent
2025-04-08T14:25:27+00:00
Okavango Foods Limited
https://www.greatzambiajobs.com/components/com_jsjobs/images/blank_logo.png
FULL_TIME
 
Lusaka
Lusaka
10101
Zambia
Hospitality, and Tourism
Customer Service
ZMW
 
MONTH
2025-04-22T17:00:00+00:00
 
Zambia
8

Location: Lusaka
Company: Okavango Foods Limited
Deadline: 7th April 2025

Okavango Foods Limited is looking for reliable, customer-focused individuals to join our dynamic Customer Care Team. We provide food solutions across Lusaka and beyond, and our customer care agents are the voice of our brand.

Shifts Include Day and Night Work
Applicants must be available for night shifts, holidays, and weekends on a rotating schedule.

Key Responsibilities:

  • Handle customer interactions via phone, WhatsApp, and social media professionally and efficiently.
  • Receive and process customer orders accurately.
    Address inquiries, resolve complaints, and escalate issues when needed.
  • Maintain records of customer interactions in the ERP and Freshchat systems.
  • Collaborate with dispatch and production teams to ensure smooth delivery.

Minimum Requirements:

  • Must be 26 years or older and of sober character
  • Grade 12 certificate or equivalent (credit or better in English is preferred)
  • Any tertiary education (certificate or diploma) is an added advantage
  • Basic computer skills
  • Strong communication skills in English and local languages
  • Prior customer service experience is an added advantage
  • Ability to work under pressure, multitask, and adapt quickly
  • Must be willing to work night shifts, weekends, and holidays

What We Offer:

A fast-paced, team-oriented environment
Supportive training and onboarding
Career growth opportunities within a growing food company

Handle customer interactions via phone, WhatsApp, and social media professionally and efficiently. Receive and process customer orders accurately. Address inquiries, resolve complaints, and escalate issues when needed. Maintain records of customer interactions in the ERP and Freshchat systems. Collaborate with dispatch and production teams to ensure smooth delivery.
Any tertiary education (certificate or diploma) is an added advantage Basic computer skills Strong communication skills in English and local languages Prior customer service experience is an added advantage Ability to work under pressure, multitask, and adapt quickly Must be willing to work night shifts, weekends, and holidays
Must be 26 years or older and of sober character Grade 12 certificate or equivalent (credit or better in English is preferred)
professional certificate
No Requirements
JOB-67f531d745e83

Vacancy title:
Customer Care Agent

[Type: FULL_TIME, Industry: Hospitality, and Tourism, Category: Customer Service]

Jobs at:
Okavango Foods Limited

Deadline of this Job:
Tuesday, April 22 2025

Duty Station:
Lusaka | Lusaka | Zambia

Summary
Date Posted: Tuesday, April 8 2025, Base Salary: Not Disclosed

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Learn more about Okavango Foods Limited
Okavango Foods Limited jobs in Zambia

JOB DETAILS:

Location: Lusaka
Company: Okavango Foods Limited
Deadline: 7th April 2025

Okavango Foods Limited is looking for reliable, customer-focused individuals to join our dynamic Customer Care Team. We provide food solutions across Lusaka and beyond, and our customer care agents are the voice of our brand.

Shifts Include Day and Night Work
Applicants must be available for night shifts, holidays, and weekends on a rotating schedule.

Key Responsibilities:

  • Handle customer interactions via phone, WhatsApp, and social media professionally and efficiently.
  • Receive and process customer orders accurately.
    Address inquiries, resolve complaints, and escalate issues when needed.
  • Maintain records of customer interactions in the ERP and Freshchat systems.
  • Collaborate with dispatch and production teams to ensure smooth delivery.

Minimum Requirements:

  • Must be 26 years or older and of sober character
  • Grade 12 certificate or equivalent (credit or better in English is preferred)
  • Any tertiary education (certificate or diploma) is an added advantage
  • Basic computer skills
  • Strong communication skills in English and local languages
  • Prior customer service experience is an added advantage
  • Ability to work under pressure, multitask, and adapt quickly
  • Must be willing to work night shifts, weekends, and holidays

What We Offer:

A fast-paced, team-oriented environment
Supportive training and onboarding
Career growth opportunities within a growing food company

 

Work Hours: 8

Experience: No Requirements

Level of Education: professional certificate

Job application procedure
Interested in applying for this job? Click here to submit your application now.

  • Send your CV and a brief cover letter (include expected salary) 
    Subject Line: Customer Care Agent Application
  • Deadline: 7th April 2025

 

All Jobs | QUICK ALERT SUBSCRIPTION

Job Info
Job Category: Customer Service jobs in Zambia
Job Type: Full-time
Deadline of this Job: Tuesday, April 22 2025
Duty Station: Lusaka | Lusaka | Zambia
Posted: 08-04-2025
No of Jobs: 1
Start Publishing: 08-04-2025
Stop Publishing (Put date of 2030): 08-04-2066
Apply Now

Caution: Never Pay Money in a Recruitment Process.

Some smart scams can trick you into paying for Psychometric Tests.
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  • SELECT * FROM icop0_acym_form WHERE active = 1 AND type != 'shortcode'92μs1.2KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT SUM(CASE WHEN `a`.`next_execution` <= :now THEN 1 ELSE 0 END) AS due_count,SUM(CASE WHEN `a`.`locked` IS NULL THEN 0 ELSE 1 END) AS locked_count FROM `icop0_scheduler_tasks` AS `a` WHERE `a`.`state` = 1108μs1.68KBParams/administrator/components/com_scheduler/src/Model/TasksModel.php:466Copy
  • SELECT * FROM `icop0_extensions` WHERE `element` = 'com_gsd' AND `type` = 'component'178μs3.78KB/plugins/system/nrframework/NRFramework/Extension.php:160Copy
  • SHOW FULL COLUMNS FROM `icop0_gsd_config`263μs1.92KB/libraries/vendor/joomla/database/src/Mysqli/MysqliDriver.php:625Copy
  • SELECT * FROM `icop0_gsd_config` WHERE `name` = 'config'67μs912B/libraries/src/Table/Table.php:755Copy
  • SELECT a.* FROM icop0_gsd a WHERE a.state = 1 AND a.plugin = 'menus' AND a.appview IN ('menus','*') ORDER BY a.id desc191μs2.08KB/libraries/src/MVC/Model/BaseDatabaseModel.php:166Copy
  • SHOW FULL COLUMNS FROM `icop0_users`322μs2.2KB/libraries/vendor/joomla/database/src/Mysqli/MysqliDriver.php:625Copy
  • SELECT * FROM `icop0_users` WHERE `id` = :userid127μs4.41KBParams/libraries/src/Table/User.php:104Copy
  • SELECT `g`.`id`,`g`.`title` FROM `icop0_usergroups` AS `g` INNER JOIN `icop0_user_usergroup_map` AS `m` ON `m`.`group_id` = `g`.`id` WHERE `m`.`user_id` = :muserid121μs1.68KBParams/libraries/src/Table/User.php:132Copy
  • SELECT * FROM icop0_jmap_headings WHERE `linkurl` = 'https://www.greatzambiajobs.com/jobs/job-detail/job-Customer-Care-Agent-job-at-Okavango-Foods-Limited-75253'80μs1.05KB/plugins/system/jmap/jmap.php:1135Copy
  • SELECT `original_text`, `target_text`, `original_text_regex`, `target_text_regex` FROM `icop0_jmap_text_replacements` WHERE `published` = 171μs1008B/plugins/system/jmap/jmap.php:508Copy
  • SELECT `value` FROM icop0_acym_configuration WHERE `name` LIKE "%regacy" OR `name` LIKE "%\_sub"331μs856B/plugins/system/acymtriggers/acymtriggers.php:430Copy
  • SHOW TABLES1.01ms8.82KB/libraries/vendor/joomla/database/src/Mysqli/MysqliDriver.php:678Copy
  • SELECT * FROM icop0_acym_plugin106μs2.14KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT * FROM icop0_acym_plugin86μs2.14KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT `groups`.*, `groups`.title AS text, `groups`.id AS `value` FROM icop0_usergroups AS `groups`104μs1.36KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT configvalue FROM `icop0_js_job_config` WHERE configname = 'company_seo'94μs856B/components/com_jsjobs/models/configurations.php:103Copy
  • SELECT * FROM `icop0_js_job_config` WHERE configfor = 'jobsharing'252μs1.02KB/components/com_jsjobs/models/configurations.php:82Copy
  • SELECT name AS col FROM `icop0_js_job_companies` WHERE id = 574189μs856B/components/com_jsjobs/models/company.php:1832Copy
  • SELECT `session_id` FROM `icop0_session` WHERE `session_id` = ?161μs1.63KBParams/libraries/vendor/joomla/session/src/Handler/DatabaseHandler.php:291Copy
  • UPDATE `icop0_session` SET `data` = ? , `time` = ? WHERE `session_id` = ?387μs912BParams/libraries/vendor/joomla/session/src/Handler/DatabaseHandler.php:318Copy