Summary
Date Posted: 6th February 2019 , Base Salary: Not Disclosed , Employment Type: Full-Time , Currency: RwF

JOB DETAILS:
Job Title: Customer Care Officer (Munini Hospital)
Level: 6.II
Reports To: Director of Administration and finance unity
No. of Positions: 1
Job Description
• Collect periodically the claims from customers in the suggestion boxes for analysis
• Participate actively in the analysis process
• Ensure that the complaints are entered into the complaints system tracker so as to take preventive actions.
• Ensure the proper follow up of the recovery plan
• Management of all problems related to customers
• Identify and report on performance constraints
• Ensure proactive systems to maintain operational performance in collaboration with other services
• Professional appearance and commitment of customer care
• To ensure the office, customer area and their personal appearance is at the highest level of clean line
• Submit monthly, quarterly and annually report to the supervisor
• Perform other related duties as required
Job Profile
"A0 in Public Relation, Communication, Marketing Key Technical Skills & Knowledge required:
• Office Management Skills;
• Excellent Communication, Organizational, Interpersonal Skills;
• Computer knowledge (Work Processing, Power Point and Internet)
• Analytical and problem solving skills;
• Time management skills;
• Fluent in Kinyarwanda, English and/ or French; knowledge of all is an advantage

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Job application procedure
Please Click Here to Apply: https://recruitment.mifotra.gov.rw/Applications/Apply/3102